Policy Translation & SOP Specialist

TikTok; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

TikTok is seeking an Operations role bridging Policy and frontline teams in Kuala Lumpur. You will translate Policy intent into scalable workflows, manage knowledge bases and SOPs, and drive updates with governance.

You will use quality metrics and appeals data to close execution gaps and strengthen risk controls across regions. Ideal candidates have strong policy knowledge in ops, experience with cross-functional teams, and comfort with data-driven decision making in a fast-paced environment.

Qualifications

• Demonstrate strong policy knowledge in the Ops functional domain and ability to connect with operational governance and processes.
• Experience supporting cross-functional coordination across Policy, Ops, Product or vendor teams.
• Basic analytical skills to structure data, identify issues, and present insights clearly.

Responsibilities

• Act as the operational bridge between Policy and frontline execution, translating Policy intent into scalable workflows.
• Own knowledge base management, SOP/process documentation, and policy update processes.
• Handle operational clarification and provide structured feedback loops into Policy.
• Use quality metrics, escalations and appeals data to identify gaps and improve decision consistency.
• Support global program management and drive consistent implementation across markets.
• Apply regional and cultural context to ensure guidelines are locally relevant.

Skills

Policy knowledge

Cross-functional collaboration

Analytical thinking

SOP documentation

Job description

TikTok is seeking an Operations role bridging Policy and frontline teams in Kuala Lumpur. You will translate Policy intent into scalable workflows, manage knowledge bases and SOPs, and drive updates with governance.

You will use quality metrics and appeals data to close execution gaps and strengthen risk controls across regions. Ideal candidates have strong policy knowledge in ops, experience with cross-functional teams, and comfort with data-driven decision making in a fast-paced environment.