Policy-to-Operations Translator & SOP Architect

TikTok; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

TikTok is seeking an Operations role that bridges Policy and frontline execution, translating policy intent into scalable workflows. You will own knowledge base management, SOP design, policy update processes, and feedback loops to improve consistency and risk controls across global operations.

Collaborate with Policy, Product, Quality and Regional Ops to close gaps using quality metrics and appeals data. Proficiency in Korean and English is required for this globally connected role.

Qualifications

• Strong policy knowledge in the Ops domain and governance.
• Experience with operational workflows or policy execution activities.
• Ability to coordinate across Policy, Ops, Product, or vendor teams.
• Basic data structuring, issue identification, and clear escalation insights.
• Familiarity with SOPs, process documentation, or workflow execution.
• Proficiency in Korean for Korea Market; English for global collaboration.

Responsibilities

• Translate complex policies into actionable, scalable workflows for frontline ops teams.
• Build, standardize and maintain knowledge bases, SOPs, and governance.
• Leverage AI tools to improve documentation and operational materials.
• Collaborate with Policy, Product, Quality and Regional Operations teams.
• Review metrics, escalations and appeals to identify gaps and improve consistency.
• Support global program changes and ensure local relevance across markets.

Skills

Policy knowledge

Cross-functional coordination

Analytical thinking

SOP/documentation

Policy enforcement

Korean language proficiency

Job description

TikTok is seeking an Operations role that bridges Policy and frontline execution, translating policy intent into scalable workflows. You will own knowledge base management, SOP design, policy update processes, and feedback loops to improve consistency and risk controls across global operations.

Collaborate with Policy, Product, Quality and Regional Ops to close gaps using quality metrics and appeals data. Proficiency in Korean and English is required for this globally connected role.