ProductOps Specialist: Cross-Functional & Data-Driven

TikTok; Kampung Malaysia Tambahan; On-site; MYR 78,000 - 123,000; Full time

Job summary

TikTok is seeking a Product Specialist in Kuala Lumpur to bridge business partners, product teams, and data practices. You will onboard for each business line, manage stakeholders, and apply data analytics to improve labelling workflows and platform efficiency.

The role emphasizes collaboration with engineering, product, and operations, with a focus on scalable processes, self-service documentation, and data-driven decision making across multiple business lines.

Qualifications

• Minimum 1 year experience in Product Operations / Data Operations / Analytics Ops / Tech Ops in a tech or AI company.
• Strong project management and cross-department communication skills.
• Strong analytical skills, aptitude to independently learn new technologies.
• Proficient skills in Excel, familiar with formulas, pivot tables, reports and presentations.
• Good information analysis, data deep dive and interpretation capability.
• Excellent problem-solving, task prioritization, follow-up, and eager learner.
• Ability to use SQL and scripting languages (Python, R).

Responsibilities

• Product support - Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues
• Product operations - Strategically optimise and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
• Product documentation - Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams
• Labelling experiments - Design and run A/B tests on current templates to identify the best fit and most optimal designs in support of the efficiency improvements of the platform

Skills

Excel

SQL

Python

R

Data analytics

Stakeholder management

Project management

Tools

SQL

Python

R

Job description

TikTok is seeking a Product Specialist in Kuala Lumpur to bridge business partners, product teams, and data practices. You will onboard for each business line, manage stakeholders, and apply data analytics to improve labelling workflows and platform efficiency.

The role emphasizes collaboration with engineering, product, and operations, with a focus on scalable processes, self-service documentation, and data-driven decision making across multiple business lines.