Japanese OGS Specialist: Policy Translation & Ops

TikTok; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

TikTok is seeking an OGS Specialist - LMO for the Japanese market in Kuala Lumpur. You will operate as the bridge between Policy and frontline execution, translating intent into scalable workflows and maintaining operational documentation.

You will collaborate with Policy, Product, Quality and regional teams, analyze quality metrics, and drive risk control across frontline and BPO teams. Proficiency in Japanese and English is required to support global stakeholders.

Qualifications

• Professional proficiency in Japanese is required for the Japanese market.
• Strong English communication for cross-functional collaboration.
• Experience with policy execution in high-volume operations.
• Ability to translate policies into actionable workflows.
• Familiarity with SOPs and process documentation.

Responsibilities

• Translate policies into clear, scalable workflows for frontline operations.
• Build and maintain SOPs and knowledge bases with version control.
• Leverage AI tools to improve documentation quality and materials.
• Collaborate with Policy, Product, Quality, and regional teams.
• Review metrics and appeals data to identify gaps and improve guideline consistency.
• Support policy and process changes across markets.
• Apply regional context to keep guidelines locally relevant.

Skills

Japanese language proficiency

English communication

Policy understanding

Cross-functional collaboration

Data-driven problem solving

Job description

TikTok is seeking an OGS Specialist - LMO for the Japanese market in Kuala Lumpur. You will operate as the bridge between Policy and frontline execution, translating intent into scalable workflows and maintaining operational documentation.

You will collaborate with Policy, Product, Quality and regional teams, analyze quality metrics, and drive risk control across frontline and BPO teams. Proficiency in Japanese and English is required to support global stakeholders.