Policy Translation & Operations Specialist

TikTok; Kuala Lumpur; On-site; MYR 183,000 - 245,000; Full time

Job summary

TikTok is seeking an Operational Guidelines and Standards Specialist Graduate for a 2027 start. You will serve as the operational bridge between Policy and frontline execution, translating policy intent into clear, scalable workflows and maintaining SOPs across the Live & Monetization teams.

You will use quality metrics, escalations and user appeals to identify gaps, improve consistency, and strengthen risk control while collaborating with Policy, Product, Quality, and Regional Operations teams.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Business, Operations).
• Ability to lead and operate in cross-functional environments across Policy, Product, Engineering, and Operations.
• Strong analytical and structured thinking with the ability to translate ambiguity into system-level solutions.
• Fluency in Mandarin for local content stakeholders and English as working language.

Responsibilities

• Translate complex policies into clear, scalable operational workflows and decision frameworks.
• Build and maintain knowledge management systems and SOPs with governance.
• Leverage AI tools to improve documentation quality and operational materials.
• Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy and execution.
• Review metrics, escalations and appeals data to identify gaps and improve guidelines.
• Support global program management and ensure consistent implementation across markets.
• Apply regional and cultural context to keep guidelines locally relevant.

Skills

Cross-functional collaboration

Analytical thinking

Structured thinking

Mandarin fluency

English fluency

Education

Bachelor’s degree in a relevant field

Job description

TikTok is seeking an Operational Guidelines and Standards Specialist Graduate for a 2027 start. You will serve as the operational bridge between Policy and frontline execution, translating policy intent into clear, scalable workflows and maintaining SOPs across the Live & Monetization teams.

You will use quality metrics, escalations and user appeals to identify gaps, improve consistency, and strengthen risk control while collaborating with Policy, Product, Quality, and Regional Operations teams.