Operational Guidelines and Standards Specialist Graduate (Live & Monetization) - 2027 Start

TikTok; Kuala Lumpur; Vor Ort; MYR 183.000 - 245.000; Vollzeit

Zusammenfassung

TikTok is seeking an Operational Guidelines and Standards Specialist Graduate for a 2027 start. You will serve as the operational bridge between Policy and frontline execution, translating policy intent into clear, scalable workflows and maintaining SOPs across the Live & Monetization teams.

You will use quality metrics, escalations and user appeals to identify gaps, improve consistency, and strengthen risk control while collaborating with Policy, Product, Quality, and Regional Operations teams.

Qualifikationen

• Bachelor’s degree in a relevant field (e.g., Business, Operations).
• Ability to lead and operate in cross-functional environments across Policy, Product, Engineering, and Operations.
• Strong analytical and structured thinking with the ability to translate ambiguity into system-level solutions.
• Fluency in Mandarin for local content stakeholders and English as working language.

Aufgaben

• Translate complex policies into clear, scalable operational workflows and decision frameworks.
• Build and maintain knowledge management systems and SOPs with governance.
• Leverage AI tools to improve documentation quality and operational materials.
• Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy and execution.
• Review metrics, escalations and appeals data to identify gaps and improve guidelines.
• Support global program management and ensure consistent implementation across markets.
• Apply regional and cultural context to keep guidelines locally relevant.

Kenntnisse

Cross-functional collaboration

Analytical thinking

Structured thinking

Mandarin fluency

English fluency

Ausbildung

Bachelor’s degree in a relevant field

Jobbeschreibung

Operational Guidelines and Standards Specialist Graduate (Live & Monetization) - 2027 Start

Location:

Employment Type:

Regular

Job Code:

A138637C

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About the team

The Live and Monetization Team supports In-house and Business Partner moderation efforts to address objectionable or disturbing user-generated content in Live formats across AMS, EMEA and APAC regions. Our team is dedicated to the review and enforcement of policies to maintain a safe and vibrant platform where creators can interact with users. We work daily to find the right balance between harm prevention and free expression by minimizing leakage and minimizing overkill,The team is responsible for the daily governance of both In-House and Business Partner Moderation Teams, including but not limited to managing daily operations, tracking of KPI's and developing strategies for improvements to operational excellence. The team also ensures cost-effective operations through strategic resource allocation.We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

About the role

You will act as the operational bridge between Policy and frontline execution, translating Policy intent into clear, scalable and consistently applied operational excellence. You will own operations knowledge base management, SOP/process documentation, policy update processes, operational clarification handling, and structured feedback loops into Policy. You will also use insights from quality metrics, escalations and user appeals to identify execution gaps, improve decision consistency, and strengthen risk control across frontline and BPO teams.

Responsibilities

• Policy Translation & Synthesis: Translate complex policies into clear, actionable, and scalable operational workflows, guidelines, and decision-making frameworks for frontline operations teams.
• Knowledge Management & SOP Design: Build, standardize, and maintain knowledge management systems, SOPs, and key operational documentation with clear governance and version control.
• AI Leverage Capability: Leverage AI tools to enhance policy translation, improve documentation quality, and streamline the creation of operational materials.
• Cross-Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
• Analytical Thinking & Data-Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
• Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
• Global/Cultural Nuance: Apply regional and cultural context to ensure global guidelines are operationally effective and locally relevant.

Qualifications

Minimum Qualifications

• Bachelor’s degree in a relevant field (e.g., Business, Operations, or equivalent).
• Ability to lead & operate in cross-functional environments (Policy, Product, Engineering, Operations) through stakeholder management & collaboration.
• Strong analytical and structured thinking skills with the ability to translate ambiguity into system-level solutions.
• Fluency in Mandarin is required for interacting with local content and stakeholders, plus fluency in English as the primary working language.

Preferred Qualifications

• Past internships in high-growth tech or platform-based environments.
• Has a good understanding of policy operationalization, process optimization, or large-scale operational transformation.
• Demonstrate good policy knowledge in the Ops functional domain & able to connect with operational governance/process strategy/ structured-design.
• Exposure to cross-functional/cross-regional collaboration.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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