Project Manager -BPO

DHL Express; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

DHL Express is seeking an experienced Project Manager to oversee the end-to-end delivery of strategic projects within the Finance Operations shared services. You will drive business cases, pilot initiatives, and global/regional rollouts while ensuring alignment with organizational goals, timelines, budgets, and quality standards.

The role requires strong communication, stakeholder management, and the ability to lead virtual or hybrid teams across multiple regions.

Qualifications

• University degree or equivalent is required.
• PRINCE2 or PMP certification preferred.
• Fluent in English (written and spoken).

Responsibilities

• Oversee planning, execution and close of projects within program boundaries.
• Coordinate multi-disciplinary teams across regions to meet scope, time and budget.
• Track dependencies, budget and resources; provide updates to stakeholders.
• Identify risks and recommend data-driven mitigations.
• Lead workshops and design future state processes (As-Is/To-Be).
• Define KPIs and acceptance criteria to measure project benefits.
• Facilitate adoption of standardized project management practices globally.

Skills

Project management

Process design

Quality tools

Communication

Stakeholder mgmt

Analytics

MS Office

Virtual teams

Education

University degree or equivalent

PRINCE2 or PMP certification

English fluent (written and spoken)

Tools

None

Job description

Overall Role Purpose

Oversee the operations of individual project within program. Plan, execute and close project efficiently, ensuring they align with organizational goals, stay within timeline, scope, budget, resources and meet quality standard to complete work within program guideline. Coordinate team efforts, manage risks and communicate progress to stakeholders, facilitating successful project delivery.

Oversee the operations of individual project within program. Plan, execute and close project efficiently, ensuring they align with organizational goals, stay within timeline, scope, budget, resources and meet quality standard to complete work within program guideline. Coordinate team efforts, manage risks and communicate progress to stakeholders, facilitating successful project delivery.

Specific Role context

• Create business case, setup PILOT project to validate the business benefits and associated assumptions.
• Design an efficient project framework and strategic roadmap approach for global/ regional implementation.
• Track and monitor project progress, dependencies, budget, resources and provide timely update to stakeholders to steer the decision to accommodate dynamic business development.
• Make data driven and fact-based recommendations to business to mitigate, overcome project risks or challenges.
• Create innovative idea, solution to improve project efficiency and benefit realization.
• Facilitate workshop based on project needs, such as As-Is process review, Design To-Be process, Data Gathering, Problem Solving.
• Establish project acceptance criteria, success criteria and define KPIs to measure the targeted project benefits.
• Leverage project management tool to control the execution the project and adopt best practice as per industry practice.
• Manage global and regional stakeholders to align on expectations, involvement in the project and decision-making process.
• Support stakeholder and organization to accept changes by defining a processes and strategy to ensure the project’s intended outcomes are embraced and successfully implemented.
• Lead and collaborate with a physical, virtual team or hybrid team to manage the end-to-end project implementation effectively.

Specific Role Challenges

• Contribute to the Management and Service Line support towards successful execution of the services provided in the center
• Promote quality and transparency as a key levers to operational steering
• Contribute to integrate BPO as the quality and continuous improvement partner for all Service Lines at Finance Operations

Qualifications:

• Solid project management experience
• Process design and engineering
• Good knowledge of quality management tools and approaches
• Strong communication and presentation skills
• Stakeholder management
• High confidence in the usage of analytical and statistical methods
• High confidence in the usage of standard MS office software
• Managing virtual teams

Expected Years Of Experience

• Minimum of 5 years’ experience in Shared Services for Finance & Accounting at junior project management level or as part of the BPO organization
• Having participated in LEAN House, transitions, system deployments an advantage

Educational Qualifications

• University degree or equivalent
• Comprehensive knowledge of project management methodologies (PRINCE 2 or PMP)
• Fluent in English language (written and spoken)