Platform Engineer / Site Reliability Engineer (SRE)

MY1 Kardex Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 98,000 - 140,000; Full time

Job summary

Kardex Malaysia Sdn. Bhd. invites a Platform Engineer / Site Reliability Engineer (SRE) to join our team in Petaling Jaya. The role focuses on reliability and performance of our Kardex One SaaS platform running on Azure, with emphasis on automation and observability.

You will bridge Cloud Engineering, support partners, and Product Development to deliver a stable, customer-centric operational foundation. English and German communication are essential for global collaboration.

Qualifications

• 4+ years in SRE, DevOps, or Cloud engineering in a scaling environment.
• Strong Azure expertise (2+ years) and container orchestration experience.
• Experience defining automation, IaC with Terraform/Bicep, and CI/CD pipelines.
• Knowledge of observability with Grafana/Prometheus.
• Familiarity with 24/7 operations and incident management.

Responsibilities

• Define and automate deployment workflows (using Azure DevOps) including approval gates, environment promotion strategies, and rollback procedures.
• Establish observability and monitoring standards with Grafana and related tools, ensuring consistent metrics, alerting, and dashboards across environments.
• Develop and document operational playbooks and runbooks covering incident response, on-call duties, and escalation paths with internal teams and external service providers.
• Collaborate with Cloud Engineers to standardize infrastructure as code using Terraform and Bicep for consistent environment provisioning and configuration management.
• Design and implement operational processes for deployment, monitoring, incident management, and support in collaboration with Cloud Engineering and Development teams.
• Contribute to the design of global 24/7 support structures, including handover processes, ticket routing, and communication standards between internal and external teams.

Skills

Cloud engineering

DevOps

SRE practices

English communication

German communication

Tools

Azure

Kubernetes

Docker

Terraform

Bicep

Azure DevOps

Grafana

Prometheus

PowerShell

Python

Job description

Kardex specializes in innovative, automated storage and retrieval solutions. We are seeking a motivated self-starter to join our team as a Platform Engineer / Site Reliability Engineer (SRE), based in Petaling Jaya, with our office located in the Ara Damansara area. This position offers the opportunity to work in a dynamic, growing environment and contribute to the expansion of our operations across the globe.

Your tasks

Purpose of the role

The Platform Engineer / Site Reliability Engineer (SRE) ensures the reliability, performance, and operational excellence of our Kardex One SaaS platform running in Microsoft Azure. This role focuses on building a highly automated and observable environment that enables seamless service delivery and high availability for our customers. The Platform Engineer / SRE acts as a key bridge between Cloud Engineering, internal and external support partners, and Product Development to ensure a stable and customer-centric operational foundation.

Responsibilities

• Define and automate deployment workflows (using Azure DevOps) including approval gates, environment promotion strategies, and rollback procedures.
• Establish observability and monitoring standards with Grafana and related tools, ensuring consistent metrics, alerting, and dashboards across environments.
• Develop and document operational playbooks and runbooks covering incident response, on-call duties, and escalation paths with internal teams and external service providers.
• Collaborate with Cloud Engineers to standardize infrastructure as code using Terraform and Bicep for consistent environment provisioning and configuration management.
• Design and implement operational processes for deployment, monitoring, incident management, and support in collaboration with Cloud Engineering and Development teams.
• Contribute to the design of global 24/7 support structures, including handover processes, ticket routing, and communication standards between internal and external teams.

Requirements

• Proven experience as a Site Reliability Engineer, DevOps Engineer, or Cloud Engineer (4+ years), ideally in an early-stage or scaling environment.
• Strong expertise in Azure (2+ years), Kubernetes, Docker, Terraform, Bicep, and Azure DevOps.
• Demonstrated ability to design and document operational processes (deployment, change, incident, and problem management).
• Experience in building and integrating observability solutions (Grafana, Prometheus, or similar).
• Familiarity with 24/7 operations, incident coordination, and collaboration with external service providers.
• Hands-on skills in automation and scripting (PowerShell, Bash, Python).
• Excellent collaboration and communication skills across technical and non-technical stakeholders.
• Strong communication and documentation skills in English and German

Nice to Haves

• Knowledge of compliance frameworks relevant to your industry (ISO 27001, SOC 2)
• Azure certifications (e.g., AZ-400 DevOps Engineer Expert, AZ-104)
• Experience working in an agile/scrum environment

Your profile

Working with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.