PF Sales Lead: Drive Growth & Service Excellence

RHB Bank Berhad; Ipoh; On-site; MYR 45,000 - 78,000; Full time

Job summary

RHB Bank Berhad in Ipoh is seeking a sales-focused Personal Financing officer to solicit and promote PF products, achieving individual and group KPIs while delivering superior customer experiences.

You will build plans, set appointments, and engage with new-to-bank customers, cross-selling related products, while ensuring compliance and maintaining a high standard of service in a busy retail banking environment.

Qualifications

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service orientation
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills

Responsibilities

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales calls where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.
• Ensure high standard of customer experience in line with Bank Compliance
• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank Operations
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Skills

Selling

Negotiation

Interpersonal skills

Communication

Customer service

Sales planning

Initiative

Education

Bachelor's degree

Job description

RHB Bank Berhad in Ipoh is seeking a sales-focused Personal Financing officer to solicit and promote PF products, achieving individual and group KPIs while delivering superior customer experiences.

You will build plans, set appointments, and engage with new-to-bank customers, cross-selling related products, while ensuring compliance and maintaining a high standard of service in a busy retail banking environment.