Personal Banker Mortgage

RHB Bank Berhad; Ulu Tiram; Sur place; MYR 45 000 - 67 000; Plein temps

Résumé du poste

RHB Bank Berhad in Malaysia seeks a Mortgage Sales Advisor to proactively attract new mortgage customers, assess financial needs, and guide applicants through the loan process within a dynamic banking environment.

The role emphasizes collaboration with underwriting and internal teams, monitoring market trends, and achieving sales targets while ensuring AML/KYC compliance and delivering high levels of service.

Qualifications

• Experience in mortgage sales or financial services is preferred.
• Ability to analyze clients’ financial situations to recommend suitable loans.
• Strong emphasis on building and maintaining client relationships.
• Experience in cross-selling banking products is a plus.
• Familiarity with AML/KYC compliance and regulatory requirements.

Responsabilités

• Proactively identify and attract new mortgage customers through various channels.
• Conduct comprehensive financial needs analysis for potential mortgage applicants.
• Guide customers through the entire mortgage application process.
• Prepare and submit accurate and complete mortgage applications, ensuring regulatory compliance.
• Collaborate with credit underwriting, legal, and other internal departments to facilitate approvals and disbursements.
• Monitor market trends and competitor offerings to provide informed advice.
• Maintain strong client relationships by providing ongoing support and cross-selling opportunities.
• Achieve individual and team sales targets for mortgage loan origination and KPIs.
• Adhere to bank policies and AML/KYC guidelines.
• Participate in training to enhance product knowledge and sales skills.

Connaissances

Mortgage sales

Needs analysis

Client relationships

Cross-selling

Compliance

Description du poste

• Proactively identify and attract new mortgage customers through various channels, including referrals, networking, and direct outreach.
• Conduct comprehensive financial needs analysis for potential mortgage applicants to recommend suitable loan products and solutions.
• Guide customers through the entire mortgage application process, including gathering required documentation, explaining terms and conditions, and addressing inquiries.
• Prepare and submit accurate and complete mortgage applications, ensuring compliance with all regulatory requirements and internal bank policies.
• Collaborate closely with credit underwriting, legal, and other internal departments to facilitate timely loan approvals and disbursements.
• Monitor market trends and competitor offerings to provide informed advice and maintain a competitive edge.
• Maintain strong client relationships by providing ongoing support, excellent customer service, and identifying opportunities for cross‑selling other RHB banking products.
• Achieve individual and team sales targets for mortgage loan origination and other relevant KPIs.
• Adhere to all bank policies, procedures, and regulatory guidelines, including those related to anti‑money laundering (AML) and know your customer (KYC).
• Participate in training and development programs to enhance product knowledge and sales skills.

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward‑thinking and progressive, there is a reason why we are an award‑winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.