Personal Banker - Bancassurance

RHB Bank Berhad; Kuantan; On-site; MYR 45,000 - 78,000; Full time

Job summary

RHB Bank Berhad, in Kuantan, seeks an energetic sales professional to promote Tokio Marine Life Insurance Malaysia Bhd products under a Bancassurance partnership. The role focuses on selling a range of life-insurance plans to existing and potential bank customers while meeting branch targets.

You will handle needs-based selling, explain plans, assist with policy servicing and drive customer engagement through campaigns and cross-selling initiatives.

Qualifications

• Needs-based selling ability to understand financial goals, protection needs, saving and retirement planning.

Responsibilities

• Promote Tokio Marine life-insurance products to Bank customers, including Whole Life, Endowment, Medical and Investment Linked plans.
• Perform needs-based selling by understanding customer goals and protection needs.
• Explain product features, charges and provide quotations and disclosures to customers.
• Assist customers with premium payments, policy enquiries, servicing and claims matters.
• Prepare and execute sales plans from Bank leads and self-generated leads to acquire and retain customers.
• Collaborate with other sales staff on campaigns to drive cross-sales and revenue growth.
• Plan cross-selling to increase customers' wallet share and branch revenue.
• Schedule appointments, conduct sales visits, and engage with customers.

Job description

PRIMARY OBJECTIVE

• To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine
• To professionally sell a wide range of banca products to existing and prospective customers
• To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
• To maintain regular contacts with customers to develop relationship for higher share of customers’ wallet
• Participate in branch/region/Bank sales activities and campaigns to achieve deliverables
• Prepare and pro-actively execute sales

KEY RESPONSIBILITY

Sales Planning & Activities

• Promote, introduce and market a range of Tokio Marine’s life-insurance products to Bank’s customer (including Whole Life Plan, Endowment Plan, Medical Plan and Investment Linked Plan)
• To perform needs based selling by understanding customer’s financial goal, protection need, saving, education, medical and retirement saving
• Brief and ensure customers understand the insurance plan features, charges and prepare quotations and explanation of product disclosure
• Assist customers in handling premium payment, policy enquiry, policy servicing and claims related matters
• Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads (LMS) and self-generated leads
• Actively participate and collaborate with other sales personnel at branch/region on sales activities/campaigns for customer acquisition and retention
• Plan and identify cross selling/up selling to increase customers’ PHR and revenue
• Set appointments, sales visitations, prospecting and engagement with customers

Sales Management

• Maintain regular contact with existing customers to foster closer relationship and for referrals
• Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns
• Comply with CPD hours and to ensure completion rate of CFF forms
• Compliance to Bank’s policy, procedures and observe sales code of ethics

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.