Personal Banker - Bancassurance

RHB Banking Group; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

RHB Banking Group invites applications for a bancassurance sales role with Tokio Marine Life Insurance Malaysia Bhd. You will promote a range of life-insurance products to the bank’s customers, perform needs-based selling, explain plan features, and prepare quotations.

You will manage premium payments, policy servicing and claims, execute sales plans from bank leads and self-generated prospects, collaborate with branch and regional teams on campaigns, and strive to increase share of wallet

Qualifications

• Experience in selling life insurance and bancassurance products is preferred.
• Ability to build strong customer relationships and understand financial goals.
• Proven track record in meeting sales targets and delivering quality service.

Responsibilities

• Promote, introduce and market Tokio Marine life-insurance products to bank customers.
• Perform needs-based selling by understanding customer financial goals, protection needs, savings, education, medical and retirement planning.
• Explain plan features, charges and provide quotations and product disclosures.
• Assist customers with premium payments, policy enquiries, servicing and claims.
• Prepare and execute sales plans for leads from the bank and self-generated prospects.
• Collaborate with branch/region on campaigns and activities for customer acquisition and retention.
• Identify cross-selling opportunities to increase wallet share and revenue.
• Set appointments, conduct sales visits, and engage with customers.

Skills

Sales skills

Customer relationship management

Needs-based selling

Cross-selling

Communication skills

Job description

• To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine
• To professionally sell a wide range of banca products to existing and prospective customers
• To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
• To maintain regular contacts with customers to develop relationship for higher share of customers’ wallet
• Participate in branch/region/Bank sales activities and campaigns to achieve deliverables
• Prepare and pro-actively execute sales

Primary Objective

• To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine
• To professionally sell a wide range of banca products to existing and prospective customers
• To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
• To maintain regular contacts with customers to develop relationship for higher share of customers’ wallet
• Participate in branch/region/Bank sales activities and campaigns to achieve deliverables
• Prepare and pro-actively execute sales

KEY RESPONSIBILITY

Sales Planning & Activities

• Promote, introduce and market a range of Tokio Marine’s life-insurance products to Bank’s customer (including Whole Life Plan, Endowment Plan, Medical Plan and Investment Linked Plan)
• To perform needs based selling by understanding customer’s financial goal, protection need, saving, education, medical and retirement saving
• Brief and ensure customers understand the insurance plan features, charges and prepare quotations and explanation of product disclosure
• Assist customers in handling premium payment, policy enquiry, policy servicing and claims related matters
• Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads (LMS) and self-generated leads
• Actively participate and collaborate with other sales personnel at branch/region on sales activities/campaigns for customer acquisition and retention
• Plan and identify cross selling/up selling to increase customers’ PHR and revenue
• Set appointments, sales visitations, prospecting and engagement with customers

Sales Management

• Maintain regular contact with existing customers to foster closer relationship and for referrals
• Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns
• Comply with CPD hours and to ensure completion rate of CFF forms
• Compliance to Bank’s policy, procedures and observe sales code of ethics