Personal Assistant - Office Operations

WIT Venture; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking an experienced operations professional to translate management directions into concrete action plans and clear deadlines. You will own assigned matters from start to finish and ensure timely follow-up and progress updates.

Coordinate with relevant teams to ensure smooth execution of business operations, drive cross-functional tasks and maintain strong communication. Lead teams, monitor performance, and take timely action when needed.

Qualifications

• Degree or diploma in business, management, hospitality or related field.
• 3–5 years in operations, management, hospitality, project management or similar.
• Supervisory or HOD experience is advantageous.

Responsibilities

• Execute and follow through on tasks, instructions and initiatives from Management.
• Deliver Management's direction into clear action plans, priorities and deadlines.
• Take ownership of matters from initiation to completion.
• Ensure tasks are followed up and not left pending.
• Provide timely updates to Management on progress, challenges and outcomes.
• Coordinate with teams to ensure smooth business and operational execution.
• Drive cross-functional tasks and ensure proper communication between teams.
• Monitor issues, identify delays or gaps, and escalate as needed.
• Lead and coordinate team members when overseeing a department, function or project.
• Allocate tasks, set priorities and monitor execution.
• Monitor performance, accountability and work quality, taking action if needed.
• Identify inefficiencies and support SOPs, workflows and control measures.

Skills

Operations management

Team supervision

Project coordination

Communication

Education

Bachelor's/Diploma in business administration, management, hospitality or operations management

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Execute and follow through on tasks, instructions and initiatives assigned by Management.

Deliver Management's direction into clear action plans, priorities and deadlines.

Take ownership of assigned matters from initiation through to completion.

Ensure tasks are properly followed up and do not remain pending without action.

Provide timely updates to Management on progress, challenges and outcomes.

2. Operations & Business Coordination

Coordinate with relevant teams to ensure smooth execution of business and operational matters.

Drive cross-functional tasks and ensure proper communication between teams.

Monitor ongoing matters and identify delays, gaps or issues requiring attention.

Ensure Management's decisions are properly communicated and implemented.

Lead and coordinate team members when assigned to oversee a department, function or project.

Allocate tasks, set priorities and monitor team execution.

Ensure team members understand their responsibilities and deadlines.

Monitor performance, accountability and work quality.

Take appropriate action when execution or performance falls below expectations.

4. Problem Solving & Escalation

Identify operational and business problems at an early stage.

Investigate issues and determine the root cause.

Propose practical solutions rather than simply reporting problems.

Take immediate action within the authority given.

Escalate matters requiring Management's decision with the relevant facts and proposed solutions.

Follow through until the issue is fully resolved.

5. Project & Special Assignment Management

Assist Management in driving new initiatives, projects and business improvements.

Coordinate relevant internal teams and external parties where required.

Monitor project timelines, deliverables and responsibilities.

Ensure assigned projects are implemented according to Management's direction.

Take ownership of urgent or ad-hoc assignments as required.

6. Performance & Accountability

Monitor the progress and completion of assigned tasks.

Ensure clear ownership, deadlines and expected outcomes are established.

Identify recurring issues and recommend improvements.

Maintain a high level of urgency, discipline and accountability in execution.

Ensure work is completed to the Company's required standards.

7. Process & Continuous Improvement

Identify inefficiencies, operational gaps and unnecessary processes.

Recommend practical improvements to Management.

Assist in developing and implementing SOPs, workflows and control measures.

Support the Company in improving productivity, service quality and operational efficiency.

8. Management Reporting

Provide concise and accurate updates on assigned matters.

Highlight completed, pending, delayed and critical matters.

Report significant operational risks or issues promptly.

Ensure Management has sufficient information to make decisions and take action.

JOB REQUIREMENT

Diploma or Bachelor's Degree in Business Administration, Management, Hospitality, Operations Management or a related field.

3–5 years of working experience in operations, management, hospitality, business administration, project management or a similar environment.

Candidates with strong supervisory or HOD experience will have an advantage.

Experience in short-term rental, hospitality, property management, hotel operations or service-related industries is an added advantage.