Permanent Port Delivery Agent — Cruise Ops & Onsite

TUI Cruises GmbH; George Town; On-site; MYR 61,000 - 84,000; Full time

Benefits offered by this job

Training days & Learning Hub

WeCare & Wellbeing Hub

Permanent contract

Career growth opportunities

Job summary

Intercruises Shoreside & Port Services Malaysia is seeking a Port Delivery Agent to ensure seamless cruise operations across shore excursions, transfers, land programs and turnaround services. You will be on-site to deliver outstanding customer service, coordinate with cruise lines, suppliers and internal teams, and manage bookings, documentation and real-time issue resolution.

The role requires English proficiency, willingness to work flexible hours including early starts and weekends, and a

Qualifications

• Strong planning and organizational capability in a dynamic operational environment.
• High attention to detail and accuracy across operational and administrative activities.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Ability to prioritize and adapt to changing operational requirements
• Confident user of Microsoft Office tools (Excel, Outlook, Word).
• Fluent in English; additional languages advantageous.
• Experience in operations, logistics, cruise, port or tourism environments desirable.

Responsibilities

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and turnaround services.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.
• Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.
• Recruitment and scheduling casual pier, hotel and airport staff for our turnaround operations.
• Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards are met.

Skills

Planning & organization

Communication skills

Customer-centric

Adaptability

English fluency

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Intercruises Shoreside & Port Services Malaysia is seeking a Port Delivery Agent to ensure seamless cruise operations across shore excursions, transfers, land programs and turnaround services. You will be on-site to deliver outstanding customer service, coordinate with cruise lines, suppliers and internal teams, and manage bookings, documentation and real-time issue resolution.

The role requires English proficiency, willingness to work flexible hours including early starts and weekends, and a