People Services Team Leader

Dentsu Holdings Malaysia Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 90,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid working

Volunteer leave

Wellness days off

Career development

Job summary

Dentsu Holdings Malaysia Sdn. Bhd. is seeking a People Services Team Leader to guide a regional team across Singapore, Malaysia and Thailand, delivering compliant, high-quality HR services while driving operational excellence.

You will collaborate with HR stakeholders and business partners to optimize service delivery, governance, and people experience across markets in a hybrid working setup. This role emphasizes leadership, process optimization, and cross-border collaboration.

Qualifications

• Experience leading HR operations, People Services, or Shared Services in a multi-country environment.
• Strong HRIS experience, preferably Workday, with data and process improvements.
• Proven stakeholder management and cross-functional collaboration skills.

Responsibilities

• Lead, coach, and develop a team of People Services Advisors across Singapore, Malaysia, and Thailand, fostering a high-performing, collaborative, and service-oriented culture.
• Monitor team workflows, SLAs, and KPIs to ensure service delivery standards are met with data-driven improvements.
• Drive continuous improvement initiatives by identifying process optimisations and supporting HR transformation objectives.
• Maintain and govern knowledge management practices, ensuring accuracy of SOPs and internal knowledge bases.
• Partner with the People Services Manager and HR stakeholders across markets, acting as an escalation point and gathering feedback.
• Support digital transformation and cross-functional projects to drive operational efficiencies and employee experience.
• Ensure all People Services activities comply with local employment laws, data privacy regulations, and internal governance.

Skills

HR Operations

People Services

Multi-country

Workday

Stakeholder Management

Education

Bachelor’s degree in HR

Tools

Workday HRIS

Job description

What your typical day will look like:

Dentsu is a global leader in integrated growth and transformation, driving sustainable solutions and innovation for some of the world's most influential brands. Founded in 1901, dentsu operates in approximately 120 countries with a team of approximately 68,000 employees, and boasts a network of world-class brands, including Carat, Dentsu Creative, dentsu X, iProspect, Merkle, and more. These brands, each with deep expertise in media, creativity, and digital, collaborate to deliver integrated growth solutions that create lasting, meaningful impact. As we look toward the future, dentsu is focused on Innovating to impact - fostering collaboration, creativity, and cutting-edge technology to drive real, transformative change.

As a People Services Team Leader, you will lead a team of People Services Advisors across Singapore, Malaysia, and Thailand, ensuring the delivery of high-quality, compliant, and efficient HR services to support business and employee needs across the region. You will be responsible for driving operational performance, maintaining service excellence, and ensuring HR processes and procedures are consistently executed to a high standard. Working closely with People Services team members, HR stakeholders, and key business partners, you will coordinate day-to-day service delivery activities, monitor team performance, and provide guidance to ensure service levels and business requirements are met. You will leverage operational insights, performance metrics, and continuous improvement opportunities to enhance service effectiveness, promote best practices, and create greater visibility of how the People Services function supports the organisation. As a people leader, you will foster a collaborative, accountable, and customer-focused culture while developing team capability and driving operational excellence across the People Services function.

Core responsibilities include:

• Lead, coach, and develop a team of People Services Advisors across Singapore, Malaysia, and Thailand, fostering a high-performing, collaborative, and service-oriented culture while ensuring the delivery of high-quality HR services.
• Monitor team workflows, service queues, SLAs, and KPIs to ensure service delivery standards are met, using data and insights to improve operational performance and service quality.
• Drive continuous improvement initiatives by identifying process optimisation opportunities, enhancing service delivery effectiveness, and supporting broader HR transformation objectives.
• Maintain and govern knowledge management practices, ensuring data dictionaries, business rules, SOPs, and internal knowledge bases remain accurate, up to date, and accessible.
• Partner closely with the People Services Manager, HR Directors, and HR stakeholders across supported markets, acting as a key operational escalation point and gathering feedback to continuously improve service delivery.
• Support digital transformation and cross-functional projects, contributing as a coordinator or project team member to drive operational efficiencies and strengthen employee experience.
• Ensure all People Services activities are delivered in compliance with local employment legislation, statutory requirements, data privacy regulations, and internal governance standards across supported markets.

A bit about you:

Proven experience leading HR Operations, People Services, Shared Services, or Employee Lifecycle teams within a multi-country or regional environment. Strong understanding of HR service delivery processes and employee lifecycle administration, with a focus on operational excellence, service quality, and compliance. Demonstrated people leadership experience, with the ability to coach, develop, and motivate teams within a structured service environment. Hands-on experience working with HRIS platforms, preferably Workday, including employee data management, transaction processing, reporting, and supporting process improvements. Strong stakeholder management, communication, and problem-solving skills, with the ability to collaborate effectively across HR teams, business leaders, and regional stakeholders. Analytical and process-oriented, with experience leveraging SLAs, KPIs, operational data, and system capabilities to drive continuous improvement and informed decision-making.

What’s in it for you:

• Flexible hybrid working arrangement.
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change 3 whole company Wellness days off per year for you to switch off and take your day, your way Career Development and Learning & Development opportunities, including access to our global online dentsu University Be part of a global network that truly invests in recognising performance with via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero.
• Be part of a global network that truly invests in recognising performance with via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero.

Dentsu Values

Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good.

Inclusion and Diversity

We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about. So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Location & Contract

Location: Kuala Lumpur

Brand: Dentsu Apac

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.