Employee Services Senior Administrator

Dyson Manufacturing Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

Dyson Manufacturing Sdn Bhd in Malaysia seeks a Senior HR Administrator to be the escalation point for complex employee queries and to lead improvements in service delivery. You will oversee end-to-end HR processes, ensure compliance with local labour laws, and collaborate with Payroll and HR partners on strategic initiatives.

With 3–4 years of experience, you will mentor Tier 1 Advisors, support monthly pre-payroll, and contribute to global HR Shared Services projects, delivering accurate,

Qualifications

• Solid understanding of local labour law.
• Fluent in spoken and written language relevant to the market.
• Extensive experience in Employee Administration and Global HR Shared Services (essential).
• Deep knowledge of country-specific labour law.
• Proven ability to coach, develop, and motivate team members (essential).
• Strong time management and delegation skills.
• Comfortable navigating ambiguity and change.
• Skilled in data analysis and reporting (desirable).
• Experience with Workday and case management systems (desirable).

Responsibilities

• Act as the escalation point for employee queries, ensuring resolution of complex issues.
• Oversee transactional activities across the employee lifecycle with a focus on accuracy and efficiency.
• Provide expert HR advice, ensuring alignment with local labour laws and company policies.
• Collaborate closely with Payroll, HR Business Partners, and other stakeholders.
• Lead communication efforts with a customer-centric approach.
• Identify and address trends or risks impacting service delivery.
• Support the upskilling and development of Tier 1 HR Service Desk Advisors.
• Lead or contribute to strategic projects and continuous improvement efforts.
• Perform monthly pre-payroll process and input validation.
• Document new processes and review existing documentation; request updates or creation of new templates.
• Drive resolution of non-standard cases and propose solutions.
• Undertake resolution of cases requiring short to long lead time; manage escalations; maintain high accuracy and perform checks.
• Propose solutions for process gaps; raise and own improvement ideas.
• Partner with People Function and other stakeholders to resolve complex cases and escalations.
• Support Team Lead in queue management and trend analysis.
• Participate in local and global projects; act as SME in projects related to Employee Administration.

Skills

Local labour law

Fluent in local language

Employee administration

Global HR Shared Services

Coaching and development

Time management

Ambiguity tolerance

Data analysis

Workday experience

Case management systems

Education

Bachelor’s degree in HR/Business

Job description

About UsDyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better.We’regrowing fast and our ambition is huge – more categories, morelocationsand more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do.And across our support teams,we’reproud to be different. And importantly, we support change tomaintainour rapid growth

About the Role

The Senior Administrator serves as the escalation point for complex queries and leads initiatives to enhance service delivery. This role combines expert-level transactional management with team leadership and strategic input. Experience required: 3-4 years.

Key Responsibilities:

• Act as the escalation point for employee queries, ensuring resolution of complex issues.

• Oversee transactional activities across the employee lifecycle with a focus on accuracy and efficiency.

• Provide expert HR advice, ensuring alignment with local labour laws and company policies.

• Collaborate closely with Payroll, HR Business Partners, and other stakeholders.

• Lead communication efforts with a customer-centric approach.

• Identify and address trends or risks impacting service delivery.

• Support the upskilling and development of Tier 1 HR Service Desk Advisors.

• Lead or contribute to strategic projects and continuous improvement efforts.

• Perform monthly pre-payroll process and input validation.

• Document new processes and review existing documentation; request updates or creation of new templates.

• Drive resolution of non-standard cases and propose solutions.

• Undertake resolution of cases requiring short to long lead time; manage escalations; maintain high accuracy and perform checks.

• Propose solutions for process gaps; raise and own improvement ideas.

• Partner with People Function and other stakeholders to resolve complex cases and escalations.

• Support Team Lead in queue management and trend analysis.

• Participate in local and global projects; act as SME in projects related to Employee Administration.

Skills and Competencies:

• Solid understanding of local labour law.

• Fluent in spoken and written language relevant to the market.

• Extensive experience in Employee Administration and Global HR Shared Services (essential).

• Deep knowledge of country-specific labour law.

• Proven ability to coach, develop, and motivate team members (essential).

• Strong time management and delegation skills.

• Comfortable navigating ambiguity and change.

• Skilled in data analysis and reporting (desirable).

• Experience with Workday and case management systems (desirable).

About You

Qualifications and Experience:

• Minimum Bachelor’s degree in HR, Business, Operations Management, or a related field.

• 3-4 years of relevant experience.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.

Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.

Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.

The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.

Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.

Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.

The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.