People Operations Lead - ASEA

Opella Healthcare Group; Kuala Lumpur; In loco; MYR 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Opella Healthcare Group is seeking a People Operations Lead - ASEA to oversee payroll, time-to-pay, and end-to-end employee lifecycle across ASEA. You will partner with Country P&C teams, Global PPLS, and external payroll providers to ensure accurate, compliant service delivery.

This role drives governance, process standardization, automation, and digitalization initiatives while aiming for a consistent employee experience across markets.

Competenze

• 8+ years of experience in Payroll/HR Operations, Shared Services, Employee Services, or related functions.
• Experience managing multi-country payroll and in-country end-to-end lifecycle operations within ASEA zone.
• Strong vendor governance and outsourced payroll service management experience.
• HR transformation, process simplification, standardization, automation, and digitalization initiatives.
• Payroll compliance, controls, audits, and risk management experience.
• Exposure to Workday or similar HRIS platforms preferred.
• Strong stakeholder management in a complex matrix without direct authority.
• Data-driven approach to operational performance, KPIs, and continuous improvement.

Mansioni

• Lead zone payroll and time-to-pay across ASEA.
• Oversee in-country end-to-end employee lifecycle and People Services operations.
• Partner with Country P&C teams, Global PPLS, external payroll providers, and business stakeholders.
• Drive governance, process standardization, automation, and continuous improvement; deliver a consistent employee experience across markets.
• Establish governance frameworks and service performance metrics; monitor KPIs and escalations.
• Balance local market requirements with global standards while maintaining service quality.

Conoscenze

Payroll operations

HR operations

Vendor governance

HR transformation

Process improvement

Automation

Digitalization

Payroll compliance

Stakeholder management

Governance frameworks

Operational KPIs

Data-driven

Problem solving

Workday

Strumenti

Workday

Descrizione del lavoro

The People Operations Lead - ASEA is responsible for leading zone payroll, time-to-pay, in-country end-to-end employee lifecycle, and People Services operations across ASEA. The role partners closely with Country P&C teams, Global PPLS, external payroll providers, and business stakeholders to ensure accurate, compliant, and efficient service delivery while driving governance, process standardization, continuous improvement, and a consistent employee experience across markets.Our Requirements:8+ years of experience in Payroll, HR Operations, Shared Services, Employee Services, or related functions.Proven experience managing multi-country payroll and in-country end-to-end employee lifecycle operations within ASEA zone.Strong experience with vendor governance, outsourced payroll providers, service reviews, and escalation management.Demonstrated track record in HR transformation, process improvement, standardization, automation, and digitalization initiatives.Experience with payroll compliance, controls, audits, and risk management.Exposure to Workday or similar HRIS platforms preferred.Deep knowledge of payroll operations, in-country end-to-end employee lifecycle processes, labour compliance, and statutory requirements.Strong stakeholder management skills with the ability to influence across a complex matrix organization without direct authority.Experience establishing and managing governance frameworks, service performance metrics, and operational KPIs.Data-driven approach to operational performance, service excellence, and continuous improvement.Strong problem-solving, governance, and vendor management capabilities.Ability to balance local market requirements with global standards while delivering a positive employee experience.Key Hiring Priorities:Multi-country payroll and employee operations leadership.HR transformation, process simplification, and digitalization experience.Strong governance, compliance, stakeholder influence, and vendor management capabilities.Skills / CompetenciesStrong prioritization, organization and time management.High attention to detail and accuracy.Proactive ownership and decisive problem-solving.Resilience under pressure and ability to manage competing priorities.Adaptability and cross-cultural collaboration.Employee-centric mindset and service excellence.Language RequirementsMust-have: English proficiency.Good-to-have: Korean proficiency; an added advantage when supporting Korean employeesKey ChallengesEnsuring 100% accurate and timely payroll delivery with zero failures.Managing a complex operating model involving local teams and outsourced providers.Standardizing processes while accommodating local market requirements.Driving collaboration across People Operations, ELC and Country P&C teams.Resolving urgent employee issues while maintaining service quality.What Success Looks Like100% accurate and timely in-country payroll delivery.Consistent, high-quality People Operations services across ASEA.Standardized and streamlined processes while meeting local requirements.Strong collaboration with outsourced providers and zone stakeholders.Improved operational efficiency and a seamless employee experience.Ideal Candidate ProfilePayroll / People Operations professional from an MNC environment.Strong hands-on payroll expertise with multi-country exposure.Experienced in managing outsourced payroll models and service delivery.Proactive, assertive and results-driven, with strong ownership and stakeholder management skills.Payroll migration, setup or vendor transition experience is an advantage.