People-Driven Store Leader: Grow Talent & Guest Experience

Lululemon Athletica Inc.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness classes

Parenthood top-up

Development programs

Job summary

lululemon in Kuala Lumpur is seeking an Assistant Store Manager to lead and coach the team, drive guest experience, and manage day-to-day store operations. You will support the Store Manager, schedule staff, and ensure store performance against targets.

The role emphasizes inclusive leadership, strong communication, and collaboration with partners to deliver exceptional service and maintain visual standards. Prior leadership experience in retail is preferred.

Qualifications

• Must have leadership or people management experience.
• Excellent guest experience and customer service focus.
• Strong communication and coaching skills.

Responsibilities

• Lead and coach team members to deliver outstanding guest experiences.
• Plan and prepare team member schedules according to labour requirements and budget.
• Partner with Store Manager on budget, P&L, and store operations.
• Open and close the store per opening/closing procedures.
• Resolve guest issues and address escalations to make it right.
• Build local partnerships and foster a positive community presence.

Skills

Leadership

People management

Collaboration

Adaptability

Decision making

Strategic thinking

Resilience

Inclusion & Diversity

Integrity/Honesty

Guest focus

Education

High School diploma or equivalent

Retail management experience

Job description

lululemon in Kuala Lumpur is seeking an Assistant Store Manager to lead and coach the team, drive guest experience, and manage day-to-day store operations. You will support the Store Manager, schedule staff, and ensure store performance against targets.

The role emphasizes inclusive leadership, strong communication, and collaboration with partners to deliver exceptional service and maintain visual standards. Prior leadership experience in retail is preferred.