Assistant Store Manager | (multiple stores), Kuala Lumpur, Malaysia

Lululemon Athletica Inc.; Kuala Lumpur; Presencial; MYR 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Employee discounts

Fitness classes

Parenthood top-up

Development programs

Descripción de la vacante

lululemon in Kuala Lumpur is seeking an Assistant Store Manager to lead and coach the team, drive guest experience, and manage day-to-day store operations. You will support the Store Manager, schedule staff, and ensure store performance against targets.

The role emphasizes inclusive leadership, strong communication, and collaboration with partners to deliver exceptional service and maintain visual standards. Prior leadership experience in retail is preferred.

Formación

• Must have leadership or people management experience.
• Excellent guest experience and customer service focus.
• Strong communication and coaching skills.

Responsabilidades

• Lead and coach team members to deliver outstanding guest experiences.
• Plan and prepare team member schedules according to labour requirements and budget.
• Partner with Store Manager on budget, P&L, and store operations.
• Open and close the store per opening/closing procedures.
• Resolve guest issues and address escalations to make it right.
• Build local partnerships and foster a positive community presence.

Conocimientos

Leadership

People management

Collaboration

Adaptability

Decision making

Strategic thinking

Resilience

Inclusion & Diversity

Integrity/Honesty

Guest focus

Educación

High School diploma or equivalent

Retail management experience

Descripción del empleo

Job Summary

The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.

Core Responsibilities Of The Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
• Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.

Working With Others

• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.

Guest Experience

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs..
• Dynamically provide coverage on the floor to assess and fulfil the needs of the business, team, and guests.
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.
• Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
• Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

Operations

• Implement the Store Manager’s vision for the store and cascade to team members.
• Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
• Partner with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement.
• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Open and close the store in accordance with the opening and closing checklists.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Accountable for delegated aspects of controllable budget or labor hours

People Management

• Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Resilience: Remains persistent; recovers quickly from setbacks

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

• Willing to work a flexible schedule.

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

• Work experience in leadership or people management

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary School diploma equivalent or above.
• Experience: 1 year retail or sales specific management experience

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.