People & Culture Business Partner (Supply Chain & Distribution Centre)

Guardian Health and Beauty Sdn Bhd; Sepang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Guardian Health and Beauty Sdn Bhd in Malaysia seeks an experienced People & Culture Business Partner focusing on Supply Chain and Distribution Centre. You will partner SC/DC leadership on workforce priorities and translate operational plans into people strategies, delivering insights on productivity and costs.

You will own ER/IR matters, manage foreign worker lifecycle and ensure compliance, while building governance across HR and operations and supporting critical recruitment.

Qualifications

• Significant HRBP/HR Generalist experience in large operations.
• Experience in employee and industrial relations.
• Experience managing foreign worker populations and compliance.
• Strong knowledge of Malaysian employment and IR practices.
• Strong stakeholder management and influencing capability.
• Ability to operate independently in fast-paced environments.
• High integrity handling sensitive matters.

Responsibilities

• Partner SC and DC leadership on business, workforce and organisational priorities.
• Translate operational plans into workforce and people strategies.
• Provide HR insights on productivity, manpower costs and effectiveness.
• Own and manage complex ER/IR matters across SC and DC.
• Lead investigations and disciplinary actions with fairness.
• Establish governance across HR, SC, Finance, Procurement, Legal and vendors.
• Develop dashboards to monitor headcount, turnover, costs, compliance.
• Ensure HR practices comply with Malaysian requirements.
• Monitor foreign worker costs and lifecycle.
• Support recruitment of critical operational roles.

Skills

HRBP experience

HR Generalist

Stakeholder mgmt

Analytical skills

Independent work

Education

HR/IR/Business degree

Job description

People & Culture Business Partner (Supply Chain & Distribution Centre)

Partner SC and DC leadership on business, workforce and organisational priorities.

Translate operational plans into workforce and people strategies.

Provide HR insights and recommendations on productivity, manpower costs, organisational effectiveness and employee capability.

Challenge and advise leaders on people decisions and workforce risks.

Participate in operational and business reviews to identify emerging people issues

2. Employee & Industrial Relations

Own and manage complex ER/IR matters across SC and DC.

Advise managers on disciplinary matters, misconduct, grievances, absenteeism, performance and workplace conflicts.

Lead investigations, show-cause processes and domestic inquiries where required.

Recommend appropriate disciplinary actions while ensuring procedural fairness and compliance.

Partner Legal and relevant HR COEs on disputes, labour authority matters and high-risk cases.

Monitor IR trends and develop preventive interventions.

Maintain appropriate case governance, documentation and escalation

Own the overall foreign worker strategy and workforce plan for SC and DC operations.

Partner business leaders to determine foreign worker requirements based on operational volume, productivity, turnover and manpower gaps.

Manage the end-to-end foreign worker lifecycle, including:

Workforce planning and manpower approval

Recruitment and sourcing strategy

Candidate selection and documentation

Immigration and work permit processes

Pre-arrival requirements and coordination

Arrival and onboarding

Orientation and employment briefing

Deployment and workforce allocation

Accommodation and welfare coordination

Medical, insurance and statutory requirements

Permit renewal and employment documentation

Contract management

Transfer/deployment matters

Employee relations and disciplinary matters

Grievances and welfare concerns

Contract completion and repatriation

Exit clearance and final settlement

Establish clear governance and accountability across HR, Supply Chain, Finance, Procurement, Legal, vendors and operational management.

Ensure foreign worker practices comply with applicable Malaysian immigration, employment and labour requirements.

Monitor foreign worker costs, including recruitment, levy, accommodation, medical, insurance, transportation and repatriation costs.

Manage relationships with relevant agencies and service providers.

Establish appropriate controls to minimise compliance, financial, operational and employee welfare risks.

Develop dashboards covering foreign worker headcount, permits, expiry dates, turnover, absenteeism, cost and compliance.

Identify opportunities to improve foreign worker retention, productivity and workforce stability.

Ensure timely action on permit expiry, contract expiry, repatriation and other critical dates

4. Workforce Planning & Productivity

Develop manpower plans aligned with DC volume, operational requirements and productivity targets.

Monitor headcount, vacancies, turnover, absenteeism, overtime and labour costs.

Review the balance between local and foreign workforce requirements.

Identify opportunities for manpower optimisation and productivity improvement.

Support restructuring, workforce resizing and organisational changes where required.

Provide workforce analytics and recommendations to SC leadership.

5. Talent, Performance & Leadership

Lead talent reviews and succession planning for critical SC and DC positions.

Partner leaders on performance management and capability development.

Coach managers and supervisors on effective people management.

Build leadership capability among frontline operational managers.

Identify critical skills and capability gaps.

Support recruitment of critical operational roles

6. Employee Engagement & Retention

Monitor engagement, turnover, absenteeism and frontline employee feedback.

Develop targeted retention and engagement interventions.

Strengthen communication between management and frontline employees.

Address workplace issues affecting morale, productivity and retention.

Promote a respectful, inclusive and performance-oriented workplace.

7. HR Governance, Compliance & Risk

Ensure HR practices comply with applicable employment, industrial relations and foreign worker requirements.

Partner Legal and HR COEs on regulatory and employment risks.

Conduct periodic reviews of HR practices within the DC.

Identify and escalage material people, compliance and operational risks.

Maintain appropriate HR documentation and audit trails.

Support internal and external audits and government authority engagements

Develop HR dashboards to monitor overall people agenda covering:

Headcount

Vacancy

Turnover

Overtime

Labour cost

ER/IR cases

Productivity

Identify trends and recommend interventions.

Drive HR process simplification, standardisation and digitalisation.

Measure the business impact of HR initiatives.

Requirements

Degree in Human Resources, Industrial Relations, Business Administration or related discipline.

Significant HRBP / HR Generalist experience, preferably within retail, logistics, supply chain, distribution, manufacturing or another large operational environment.

Strong experience in employee and industrial relations.

Demonstrated experience managing complex employee cases.

Experience managing foreign worker populations and related compliance requirements.

Strong knowledge of Malaysian employment and industrial relations practices.

Strong stakeholder management and influencing capability.

Ability to operate independently in a fast-paced, operational environment.

Strong analytical, problem-solving and commercial skills.

High integrity and ability to handle sensitive and confidential matters.

guardian is Malaysia's leading health, beauty, and personal care chain, trusted by customers for offering high-quality products at great value. Over five decades of commitment and service have solidified this trust, beginning with the very first guardian store, a modest 200 square feet at The Weld, Kuala Lumpur, 57 years ago.Today, guardian operates more than 600 stores across high streets, popular shopping malls, and through our e-commerce platform. guardian is now part of the DFI Retail Group, a leading pan-Asian retailer with operations in Malaysia, Brunei, Singapore, Indonesia, Vietnam, and Cambodia.

guardian is Malaysia's leading health, beauty, and personal care chain, trusted by customers for offering high-quality products at great value. Over five decades of commitment and service have solidified this trust, beginning with the very first guardian store, a modest 200 square feet at The Weld, Kuala Lumpur, 57 years ago.Today, guardian operates more than 600 stores across high streets, popular shopping malls, and through our e-commerce platform. guardian is now part of the DFI Retail Group, a leading pan-Asian retailer with operations in Malaysia, Brunei, Singapore, Indonesia, Vietnam, and Cambodia.