Retail Team Lead & Customer Experience Champion

Dibea Malaysia Sdn. Bhd.; Penang; On-site; MYR 28,000 - 50,000; Full time

Job summary

Dibea Malaysia Sdn. Bhd. invites applications for a retail sales supervisor role in Penang.

You will welcome customers, assess needs, and recommend products while maintaining in-depth product knowledge to answer questions and explain benefits. You will also oversee daily store operations and supervise staff to meet sales targets, ensuring excellent customer service. The position requires strong communication, a proactive attitude, and the ability to work on weekends and holidays.

Qualifications

• Minimum SPM or equivalent.
• Strong communication and customer service skills.
• Positive attitude, responsible, and willing to learn.
• Passionate about sales and achieving targets.
• Able to work on weekends, public holidays, and retail shifts.
• Previous retail or supervisory experience is an advantage.
• Immediate joiners are preferred.

Responsibilities

• Greet customers, understand their needs, and provide product recommendations.
• Maintain strong product knowledge to answer inquiries and explain features.
• Handle sales transactions, refunds, and exchanges accurately.
• Monitor stock levels, replenish shelves, and maintain displays.
• Supervise daily store operations and motivate team members.
• Support promotions, product launches, and retail initiatives.
• Prepare store reports and communicate feedback to management.

Skills

Strong communication

Customer service

Sales-driven

Team collaboration

Education

SPM or equivalent

Job description

Dibea Malaysia Sdn. Bhd. invites applications for a retail sales supervisor role in Penang.

You will welcome customers, assess needs, and recommend products while maintaining in-depth product knowledge to answer questions and explain benefits. You will also oversee daily store operations and supervise staff to meet sales targets, ensuring excellent customer service. The position requires strong communication, a proactive attitude, and the ability to work on weekends and holidays.