Payroll SME Analyst: Expert & Process Optimizer Hybrid

Vistra; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangement

Study leave and professionalMembership

Job summary

Vistra is seeking a Payroll - Subject Matter Expert (SME) Analyst based in Malaysia with regional coverage. You will own end-to-end payroll processes, provide statutory guidance, and train teammates to ensure accuracy and consistency across countries.

The role emphasizes process automation, system enhancements, and continuous improvement while maintaining regulatory compliance and high-quality service delivery.

Qualifications

• 3–5 years of payroll operations and payroll system experience.
• Good knowledge of payroll regulations, statutory compliance, and payroll systems.
• Experience in training, process documentation, process improvement and operational support.
• Strong analytical, communication, and stakeholder management skills.
• Able to recommend solutions and implement improvement strategies.
• Training and development for career advancement & personal development.

Responsibilities

• Serve as the secondary point of contact for related country payroll queries and escalations.
• Own end-to-end payroll process knowledge across the full payroll lifecycle.
• Provide guidance, training, and support to team members to ensure process accuracy and consistency.
• Conduct onboarding training to new joiners, covering related payroll country's statutory and regulations, Systems/Software involved, SOP, Practice Standards and its applications.
• Drive process automation initiatives and system enhancements, including UAT participation.
• Identify process gaps and implement continuous improvement initiatives.
• Ensure full compliance with regulatory requirements and internal audit standards.
• Support Line Manager in driving team performance, motivation, and engagement.
• Mentor team members and foster a collaborative, high-performance culture.
• Build strong relationships with stakeholders and ensure customer requirements are met with high-quality service delivery.

Skills

Payroll operations

Analytical skills

Stakeholder management

Training & development

Tools

Payroll Software

Job description

Vistra is seeking a Payroll - Subject Matter Expert (SME) Analyst based in Malaysia with regional coverage. You will own end-to-end payroll processes, provide statutory guidance, and train teammates to ensure accuracy and consistency across countries.

The role emphasizes process automation, system enhancements, and continuous improvement while maintaining regulatory compliance and high-quality service delivery.