Payroll Operations Specialist – Malaysia

activpayroll; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

activpayroll in Kuala Lumpur is seeking a Payroll professional to manage end-to-end payroll operations and client accounts, ensuring accurate, timely, and compliant payroll delivery under the Payroll Team Manager.

You will act as a trusted advisor on payroll matters, maintaining strong client relationships while ensuring adherence to Malaysian labour laws and statutory requirements through effective coordination with internal teams.

Qualifications

• Knowledge of Malaysian payroll processes and statutory requirements.
• 2+ years in payroll/outsourcing environment.
• Attention to detail and ability to meet tight deadlines.
• Proactive, responsive and able to manage multiple client accounts.

Responsibilities

• Processing payroll accurately and on time in line with service level agreements.
• Managing client accounts, responding to queries, and maintaining strong client relationships.
• Preparing payroll reports, statutory submissions, and ensuring compliance with local regulations.
• Coordinating with internal teams (e.g. Finance and IT) to ensure smooth payroll operations and system accuracy.
• Handling payroll changes, reconciliations, and banking administration with proper controls.
• Supporting system updates, troubleshooting issues, and ensuring statutory changes are reflected.
• Ensuring invoicing accuracy, and supporting renewals.
• Initiate and attending monthly governance call or meetings with clients to discuss area for improvement, if any.

Skills

Payroll processing

Client relationship management

Payroll reporting

Cross-functional coordination

Payroll changes handling

System troubleshooting

Invoicing accuracy

Governance calls

Job description

activpayroll in Kuala Lumpur is seeking a Payroll professional to manage end-to-end payroll operations and client accounts, ensuring accurate, timely, and compliant payroll delivery under the Payroll Team Manager.

You will act as a trusted advisor on payroll matters, maintaining strong client relationships while ensuring adherence to Malaysian labour laws and statutory requirements through effective coordination with internal teams.