Payroll SME & Process Improvement Lead (Hybrid)

VISTRA; Kuala Lumpur; Hybrid; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Hybrid working arrangement

Medical, life & dental coverage

Wellness programs

Study leave and professional coverage

Job summary

Vistra in Malaysia is seeking a Payroll - SME Analyst to support regional payroll operations and governance. Reporting to the Senior Operations Manager - Payroll, this full-time role covers expert payroll processing, compliance, and continuous improvement across multiple jurisdictions.

You will lead knowledge sharing, train team members, drive automation, and manage stakeholder relationships to ensure accurate and timely payroll services for diverse countries.

Qualifications

• 3-5 years of payroll operations and payroll system experience.
• Good knowledge of payroll regulations, statutory compliance, and payroll systems.
• Experience in training, process documentation, process improvement and operational support.

Responsibilities

• Serve as the secondary point of contact for country payroll queries and escalations.
• Own end-to-end payroll process knowledge across the full payroll lifecycle.
• Provide guidance, training, and support to team members for process accuracy and consistency.
• Conduct onboarding training covering payroll countries' statutory regulations and systems.
• Drive process automation initiatives and system enhancements, including UAT participation.
• Identify process gaps and implement continuous improvement initiatives.
• Standardize workflows to improve efficiency, accuracy and scalability.
• Ensure compliance with regulatory requirements and internal audit standards.
• Proactively identify and mitigate operational risks.
• Support Line Manager in driving team performance and engagement.
• Mentor team members and foster a collaborative, high-performance culture.
• Build strong relationships with stakeholders and ensure high-quality service delivery.

Skills

Payroll expertise

Regulatory knowledge

Training & knowledge sharing

Analytical skills

Stakeholder management

Job description

Vistra in Malaysia is seeking a Payroll - SME Analyst to support regional payroll operations and governance. Reporting to the Senior Operations Manager - Payroll, this full-time role covers expert payroll processing, compliance, and continuous improvement across multiple jurisdictions.

You will lead knowledge sharing, train team members, drive automation, and manage stakeholder relationships to ensure accurate and timely payroll services for diverse countries.