Payments Operations Specialist - Onboarding & Compliance

Luminarix Sdn Bhd; Petaling Jaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

Luminarix Sdn Bhd, a fast-growing fintech company in Malaysia, is seeking an Operations Executive to manage end-to-end merchant lifecycle processes from onboarding to monitoring and dispute handling, ensuring compliance with internal SOPs. You will collaborate with Compliance, Finance, Risk, Tech and external partners to resolve issues, maintain accurate merchant records, and support regulatory reporting.

Fresh graduates encouraged; minimum 2 years in payments or banking ops; AML/CFT knowledge

Qualifications

• Diploma or Degree in Business, Finance, or a related field.
• Minimum 2 years of experience in payments, fintech, or banking operations (fresh graduates with relevant internship experience are encouraged to apply).
• Basic understanding of AML/CFT is an advantage.
• Strong attention to detail and a process-driven mindset.
• Good problem-solving skills and willingness to learn.
• Ability to work in a fast-paced and evolving fintech environment.

Responsibilities

• Execute merchant onboarding activities, including document review, Customer Due Diligence (CDD), and system setup in line with internal SOPs.
• Monitor daily transactions across payment channels including but not limited to FPX, DuitNow QR, eWallets, and card payments; flag and escalate any irregularities.
• Support dispute and chargeback processes, ensuring cases are handled within SLA timelines.
• Handle Level 2 (L2) merchant inquiries, investigating and resolving issues beyond first-line customer support.
• Work closely with internal teams (Compliance, Finance, Risk, Tech) and external partners (banks, payment providers) to resolve operational matters.
• Maintain accurate merchant records for re-KYC and periodic reviews.
• Assist in preparing operational and regulatory reports.
• Initiate and contribute to business process improvement activities within the department and organisation.

Skills

Attention to detail

Problem solving

Willingness to learn

Education

Diploma or Degree in Business, Finance, or a related field

Job description

Luminarix Sdn Bhd, a fast-growing fintech company in Malaysia, is seeking an Operations Executive to manage end-to-end merchant lifecycle processes from onboarding to monitoring and dispute handling, ensuring compliance with internal SOPs. You will collaborate with Compliance, Finance, Risk, Tech and external partners to resolve issues, maintain accurate merchant records, and support regulatory reporting.

Fresh graduates encouraged; minimum 2 years in payments or banking ops; AML/CFT knowledge