Business Development Manager

Luminarix Sdn Bhd; Petaling Jaya; Hybrid; MYR 90,000 - 150,000; Full time

Job summary

Luminarix Sdn Bhd is seeking a Business Development Manager to support the full commercial lifecycle, from prospecting to ongoing account servicing and relationship management. This hybrid role drives new merchant acquisition and revenue growth across international and local markets.

You will build CRM processes, develop pricing proposals, and coordinate with Compliance on KYC or contract changes, while helping shape product direction through market feedback.

Qualifications

• 4 - 5 years in B2B sales, business development, or account/relationship management, ideally in banking, payments, fintech, or financial services.
• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
• Track record of both closing new deals and retaining/growing existing accounts.
• Comfortable operating across the full sales lifecycle – from pre to post.
• Strong commercial acumen – comfortable negotiating pricing, contract terms, and renewals.
• Excellent stakeholder management across internal (Management team, Operations, Compliance, Finance) and external (merchants, PSPs) parties.
• Comfortable with ambiguity and shifting priorities in an early-stage fintech environment.

Responsibilities

• New Business Development: prospecting, qualification, proposal, negotiation, and close across international direct merchants, PSPs, and local merchants.
• Key Account & Relationship Management: serve as the point of contact for onboarded merchants, conduct reviews, monitor health, and identify bottlenecks.
• Other Key Account Manager Activities: represent Luminarix at events, support marketing collateral, feed feedback into Product roadmap.

Skills

B2B sales

Account management

Negotiation

Stakeholder management

Sales lifecycle

Fintech domain knowledge

Education

Bachelor's degree in Business/Finance/Economics/Marketing

Job description

Luminarix is a fast-growing fintech company transforming the way businesses make and receive payments. We foster a collaborative, agile, and innovative work environment where every team member has the opportunity to make a meaningful impact and grow their career.

About the Role

The Business Development Manager will provide support to the full commercial lifecycle at Luminarix – from prospecting and closing new merchants through to ongoing account servicing and relationship management. This is a hybrid sales / KAM role central to Luminarix's commercial engine, with additional scope to provide market intelligence and go-to-market support.

Responsibilities:

New Business Development

• Sales pipeline support: prospecting, qualification, proposal, negotiation, and close across international direct merchants, PSPs, and local merchants.
• Build and maintain a structured CRM pipeline with accurate stage-tracking and forecasting.
• Develop pitch materials, pricing proposals, and commercial terms.
• Meet new-merchant acquisition and revenue targets.

Key Account & Relationship Management

• Serve as the point of commercial and relationship contact for onboarded merchants, from go-live onward.
• Conduct regular business reviews and check-ins to monitor account health, merchant user experience, and identify possible bottlenecks.
• Identify and execute upsell opportunities across payment channels and markets.
• Support renewals and contract amendment activities.
• Act as first point of escalation for merchant commercial concerns, coordinating with the relevant departments on operational issues (settlement, disputes) and Compliance on KYC refreshes or contract changes.
• Track account health indicators (volume trends, complaints, at-risk signals) and flag churn risk proactively.

Other Key Account Manager Activities

• Represent Luminarix at industry events; build market/competitor intelligence.
• Support positioning and collateral development with Marketing.
• Feed merchant and market feedback into Product roadmap.

Requirements:

• 4 - 5years in B2B sales, business development, or account/relationship management, ideally in banking, payments, fintech, or financial services.
• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
• Track record of both closing new deals and retaining/growing existing accounts.
• Comfortable operating across the full sales lifecycle – from pre to post.
• Strong commercial acumen – comfortable negotiating pricing, contract terms, and renewals.
• Excellent stakeholder management across internal (Management team, Operations, Compliance, Finance) and external (merchants, PSPs) parties.
• Comfortable with ambiguity and shifting priorities in an early-stage fintech environment.

Nice to Have

• Existing network among merchants, PSPs, or payment industry contacts in Malaysia.
• Prior experience in a combined sales + account management role, or in a startup scaling its commercial function.
• Familiarity with Malaysian payments infrastructure (FPX, DuitNow, e-wallets, Cards).