Partner Operations Lead – Payments & Onboarding

Finmo; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

Finmo in Kuala Lumpur, Malaysia, seeks a Network Operations Manager to own and optimise its partner network across onboarding, migrations, and offboarding. You will coordinate with Product, Engineering, Compliance, Treasury, Finance, Support, and Commercial teams, ensuring issues are detected early and resolved with data-driven actions.

You will manage incident responses, performance tracking, and quarterly reviews with banks/PSPs, driving improvements and ensuring compliance.

Qualifications

• 3-5+ years in payment operations, banking operations, partner or vendor management, or a similar role at any financial institutions.
• Hands-on understanding of how banks and PSPs work as partners: onboarding and due diligence, settlement, cut-offs, limits and payment routing.
• Direct experience preparing EDD packs, KYB documentation or partner RFI responses.
• Strong data skills to turn raw data into a clear case for action.
• Calm, structured incident handling under pressure.
• Confidence holding partners and internal teams to account, and influencing without direct authority.
• An ownership mindset and real care for controls, documentation and operational resilience.

Responsibilities

• Lead new Partner onboarding from first due diligence request to go-live, coordinating internal teams involved accurately and on time.
• Run Partner migrations, deprecations and offboarding with minimal disruption.
• Maintain Finmo's library of corporate documents for onboarding and review requests.
• Own recurring RFI, EDD and re-KYB cycles with banks and PSPs, including MSB questionnaires and Partner migration exercises.
• Drive Partner integrations that need heavy coordination across Product, Engineering, Compliance, Treasury and the partner.
• Set the plan, owners and milestones from onboarding to go-live, remove blockers, and keep stakeholders informed.
• Coordinate live outage response with the Partner and Finmo's internal support teams.
• Assess impact and drive near-term workarounds, such as rerouting flows.
• Own transaction escalations and investigations with partners, including delays, returns, rejections or untraced payments.
• Lead post-mortems, agree root causes with the partner, and track long-term fixes until they are closed.
• Track Partner performance against SLAs, log breaches, and enforce governance with the partner.
• Analyse large volumes of transaction data to find risks and bottlenecks and build early-warning alerts.
• Compile and share Partner uptime/downtime, settlement timeliness and KYB/KYC changes.
• Keep a downtime log with root cause and merchant impact for every event.
• Produce recurring reporting from data extraction to published actionable outputs.

Skills

Payment operations

Vendor management

Data analysis

Incident management

Stakeholder management

Regulatory RFIs

Job description

Finmo in Kuala Lumpur, Malaysia, seeks a Network Operations Manager to own and optimise its partner network across onboarding, migrations, and offboarding. You will coordinate with Product, Engineering, Compliance, Treasury, Finance, Support, and Commercial teams, ensuring issues are detected early and resolved with data-driven actions.

You will manage incident responses, performance tracking, and quarterly reviews with banks/PSPs, driving improvements and ensuring compliance.