Payments Operations Specialist — Remote & 3-Shift Flex

Jobstreet Malaysia; Kuala Lumpur; Hybrid; MYR 47,000 - 76,000; Full time

Benefits offered by this job

Daily allowance

Job summary

Jora Malaysia is seeking a Payment Operations Specialist to support daily payment activities, monitor transactions, and ensure accurate processing. The role requires flexibility to work across three shifts with varying work arrangements.

The candidate should have a Diploma or Bachelor’s degree in Finance, Business, Accounting, or related fields, with experience in payment operations or fintech being advantageous.

Qualifications

• Diploma or Bachelor's degree in Finance, Business, Accounting, Operations or related field preferred.
• Experience in payment operations, fintech, e-commerce is an advantage.
• Good understanding of payment processing and reconciliation.
• Willing to work rotating three-shift schedule including weekends/public holidays.

Responsibilities

• Monitor and manage daily payment transactions and processing activities.
• Verify transaction records and perform regular payment reconciliation.
• Monitor payment channels and follow up on failed, pending, or abnormal transactions.
• Investigate payment discrepancies and assist with timely issue resolution.
• Coordinate with internal teams and external payment partners on payment-related matters.
• Maintain accurate payment records, reports, and operational documentation.
• Monitor payment performance and identify recurring operational issues.
• Assist with payment channel testing, maintenance, and improvements.
• Follow internal procedures, controls, and applicable requirements.
• Support the improvement of payment processes and operational workflows.
• Escalate critical issues to the appropriate team or management.

Skills

Payment operations

Reconciliation

Excel

Analytical skills

Communication

Education

Diploma/Bachelor's degree in Finance/Business/Accounting/Operations

Tools

Payment gateways

E-wallets

Banking platforms

Operational systems

Job description

Jora Malaysia is seeking a Payment Operations Specialist to support daily payment activities, monitor transactions, and ensure accurate processing. The role requires flexibility to work across three shifts with varying work arrangements.

The candidate should have a Diploma or Bachelor’s degree in Finance, Business, Accounting, or related fields, with experience in payment operations or fintech being advantageous.