Payment Operations Associate - ShopeePay

Monee; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Monee, a leading digital payments and financial services provider, is seeking a Payment Operations Associate for ShopeePay in Kuala Lumpur. You will monitor and reconcile daily payments, resolve exceptions, and support settlements while collaborating with Product, Finance, Compliance and Support teams.

Ideal candidates have 1–3 years in payments or fintech, strong analytical skills, and proficiency in Excel; SQL/Power Query knowledge is a plus.

Qualifications

• 1–3 years of relevant working experience.
• Strong analytical skills and attention to detail.
• Experience with Excel (VLOOKUP, Pivot Tables); knowledge of SQL and Power Query is an advantage.
• Experience in fintech/payments is an advantage.
• Able to learn quickly and work independently.

Responsibilities

• Monitor, process, and reconcile daily payment transactions accurately and within required timelines
• Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
• Support chargeback, refund, settlement, and adjustment operations
• Track, elevate, and follow up on operational issues, anomalies, and recurring defects
• Maintain SOPs, process documentation, trackers, and operational reports
• Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
• Ensure adherence to internal controls, company policies, and regulatory requirements
• Support continuous improvement initiatives to enhance efficiency, accuracy, and control
• Perform any other ad-hoc tasks assigned by the business
• 1–3 years of relevant working experience
• Strong analytical skills with excellent attention to detail
• Good critical thinking and problem-solving abilities
• Experience working in a technology-driven environment
• Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage
• Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts
• Prior experience in payments, fintech, banking, or finance is an advantage
• Proactive, fast-paced, meticulous, and resourceful
• Able to learn quickly and work independently

Skills

Analytical skills

Attention to detail

Critical thinking

Problem solving

Excel

SQL

Power Query

Independent work

Tools

Power Query

Job description

Payment Operations Associate - ShopeePay

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

About the Team

• Monitor, process, and reconcile daily payment transactions accurately and within required timelines
• Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
• Support chargeback, refund, settlement, and adjustment operations
• Track, elevate, and follow up on operational issues, anomalies, and recurring defects
• Maintain SOPs, process documentation, trackers, and operational reports
• Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
• Ensure adherence to internal controls, company policies, and regulatory requirements
• Support continuous improvement initiatives to enhance efficiency, accuracy, and control
• Perform any other ad-hoc tasks assigned by the business
• 1–3 years of relevant working experience
• Strong analytical skills with excellent attention to detail
• Good critical thinking and problem-solving abilities
• Experience working in a technology-driven environment
• Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage
• Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts
• Prior experience in payments, fintech, banking, or finance is an advantage
• Proactive, fast-paced, meticulous, and resourceful
• Able to learn quickly and work independently