Fraud Operations Agent - ShopeePay

Monee; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Monee in Kuala Lumpur is seeking an experienced Fraud Analyst (Individual Contributor) to advance fraud detection and risk mitigation across payments and financial services.

You will analyze alerts, build dashboards, collaborate with cross-functional teams, and develop processes to improve KPIs while ensuring regulatory adherence.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 2-4 years of experience in FinTech or equivalent industry, particularly in a control function (Fraud, Compliance, Risk or Audit)
• Ability to work independently and make informed decisions under pressure.
• Familiarity with manual fraud detection techniques and processes.
• Proficiency in using basic fraud detection tools and software.
• Knowledge of relevant regulations and compliance standards in the fintech industry.

Responsibilities

• Achieve continuous improvements in fraud processes and KPIs to balance protection and growth.
• Routinely test effectiveness of existing rules and calibrate or approve adjustments.
• Produce and maintain metrics/reports for the Fraud team to guide strategies.
• Review system-generated triggers for potentially fraudulent activity on accounts and cards.
• Research and investigate alerts for potential fraud schemes.
• Collaborate with cross-functional teams to analyze suspicious activity and mitigation.
• Develop and maintain processes and documentation for best practices in fraud identification and escalation.
• Develop, maintain, and publish periodic KPIs for fraud strategy.
• Use data to understand fraud patterns, identify trends and report to management.
• Create reporting solutions (e.g., dashboards) turning data into actionable narratives.

Job description

Experienced (Individual Contributor) Kuala Lumpur

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description

• Achieve continuous improvements in our fraud processes and KPIs (such as fraud rates, false positives, MO defense rates, fraud savings) to achieve the optimum balance between protecting our business from loss, and in promoting growth.
• Routinely tests effectiveness of existing rules to detect fraud and leads periodic calibration, or validates recommendation to adjust rules, and approves of such adjustments or tweaks.
• Delve into production data to produce, maintain, and curate metrics and reports for the Fraud team to implement strategies to combat fraud.
• Review system-generated triggers for potentially fraudulent activity on members' accounts as well as credit and debit cards.
• Perform detailed research and investigation on alerts that are generated for potential fraud schemes.
• Work closely with a variety of cross-functional teams to analyze suspicious activity and provide mitigation recommendations.
• Build and maintain tools and/or processes to collect and track data and troubleshoot errors.
• Develop and maintain processes and documentation to ensure best practices for fraud identification, escalation, and mitigation are effectively adhered to and communicated.
• Develop, maintain, and publish periodic Key Performance Indicators (critical metrics) for the Fraud strategy.
• Leverage data to understand fraudulent behavior, identify trends that indicate elevated risk, and report to appropriate team and management.
• Use relational database queries and spreadsheets to quickly analyze, manipulate, and visualize small to large datasets to guide fraud and risk policy discussions.
• Conduct research, work independently, and make complex investigation decisions.
• Create reporting solutions (e.g. dashboards) for business leaders and Googlers, turning data into an actionable and compelling narrative with visualizations (e.g., charts, graphs, tables).

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• 2-4 years of experience in FinTech or equivalent industry, particularly in a control function (e.g. Fraud, Compliance, Risk or Audit)
• Ability to work independently and make informed decisions under pressure.
• Familiarity with manual fraud detection techniques and processes.
• Proficiency in using basic fraud detection tools and software.
• Knowledge of relevant regulations and compliance standards in the fintech industry.