Finance Operations Specialist - ShopeePay

Monee; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Monee is seeking a Finance Operations Specialist to support ShopeePay in Kuala Lumpur. The role focuses on payment reconciliations, merchant settlements, and ensuring timely processing, with collaboration across customer support, product, and technical teams.

Ideal candidates have 2+ years in finance operations, a diploma or degree in accounting/finance, and a proactive, detailed approach to problem solving in a fast-paced fintech environment.

Qualifications

• Diploma or Bachelor's degree in Accounting, Finance or related fields.
• Strong communication skills via email, in person, and remote discussions.
• Detail orientation and structured problem-solving under pressure.
• Experience in e-commerce or fintech is a plus.
• Knowledge of SQL and Power Query is a plus.
• Ability to work collaboratively with multiple teams to resolve payment issues.

Responsibilities

• Assist in day-to-day operations related to customer payments, driver transactions, and merchant settlements.
• Perform reconciliation and settlement duties via Payment Bulk Transfer and Local Payment to external parties.
• Monitor processed payments and address failed settlements with resubmission as needed.
• Respond to inquiries from business stakeholders to resolve delays or discrepancies in payment processing.
• Collaborate with Customer Support to handle merchants' and users' payment inquiries.
• Work with Product and Technical teams to identify trends and improve settlement workflows.
• Lead ad-hoc tasks or projects as assigned.

Skills

Communication

Detail-oriented

Analytical thinking

Education

Diploma or Bachelor's in Accounting/Finance

Tools

SQL

Power Query

Job description

Finance Operations Specialist - ShopeePay

Experienced (Individual Contributor) Kuala Lumpur

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description

• Assist in day to day operations related to customer payments, driver transactions, and merchant settlements.
• Required to perform reconciliation and settlement duties via Payment Bulk Transfer, Local Payment to external parties.
• Monitor processed payments and keep track of any failed settlement and required to perform resubmission.
• Promptly respond to other business stakeholders on inquiries and requests to resolve any delay and/or discrepancies in payment processing to merchants.
• Work with the Customer Support team to handle merchants' and users' inquiries on payment issues.
• Work with the Product and Technical teams to solve problems, identify trends and opportunities on settlement related workflow optimization and implement process improvement initiatives. To continuously improve the accounting process and financial controls in the team.
• Good understanding of the current process and provide constructive feedback on process improvement related to payment operations.
• Collaboration with various leads to review existing or potential operational issues, complaints and queries and ensuring they are addressed promptly.
• To perform any other ad-hoc tasks or projects as may be assigned from time to time.

Requirements

• Minimum 2 years and above working experience preferred. Previous experience in the E-Commerce or FinTech industry would be advantageous.
• Diploma or Bachelor Degree in Accounting, Finance or other relevant fields.
• Knowledge of SQL and Power Query is a plus.
• Excellent communication skills in email, face-to-face conversation and remote discussion.
• Ability to work well under pressure, detail oriented and has strong logical and critical thinking to solve problems.
• Proactive and a good team player with a positive attitude and eagerness to learn.