Operations - General Recruitment - Monee / ShopeePay

Monee; Kuala Lumpur; Sur place; MYR 40 000 - 67 000; Plein temps

Résumé du poste

Monee in Kuala Lumpur is seeking an Operations Associate to help ensure the smooth execution of digital payment processes and support business expansion. You will collaborate with cross-functional teams to improve payment efficiency, merchant operations, risk management, and customer experience.

Fresh graduates are welcome to apply, with availability to start full-time in 2025. The role emphasizes data-driven improvements, tracking metrics, and collaborating with external partners to uphold

Qualifications

• Bachelor's degree in any discipline.
• 0-2 years of experience in operations, fintech, banking, or digital payments.
• Proficient in Excel and Google Sheets; basic data analysis.
• Familiarity with SQL or automation tools is a plus.
• Strong analytical and problem-solving skills; detail-oriented.

Responsabilités

• Oversee day-to-day payment operations and resolve issues.
• Monitor operational metrics and propose improvements.
• Collaborate with Product, Risk, Compliance, BD to streamline onboarding.
• Support new payment feature implementation and fraud prevention.
• Analyze data and prepare reports to improve service quality.
• Ensure compliance with security and regulatory standards.

Connaissances

Analytical thinking

Stakeholder management

Communication skills

Data analysis

Formation

Bachelor's degree

Outils

Excel

Google Sheets

SQL

Automation tools

Description du poste

Job Description

As an Operations Associate in the Monee / ShopeePay team, you will be responsible for ensuring the smooth execution of digital payment processes, improving operational workflows, and supporting business expansion. You will collaborate with cross-functional teams to enhance payment efficiency, merchant operations, risk management, and customer experience.
Note: This is a general job post to apply for fresh graduate role openings in Monee & ShopeePay's Operations team. You may indicate the specific role(s) that you're interested to explore in your resume or during subsequent interviews.

Key Responsibilities

• Oversee day-to-day payment operations, ensuring smooth transaction processing and issue resolution.
• Monitor key operational metrics, identify inefficiencies, and propose improvements.
• Work closely with internal teams (e.g., Product, Risk, Compliance, Business Development) to streamline payment operations and merchant onboarding.
• Support the implementation of new payment features, policies, and fraud prevention measures.
• Assist in troubleshooting payment failures, merchant disputes, and customer escalations.
• Collaborate with external partners such as banks, payment providers, and regulatory bodies to ensure compliance with financial regulations.
• Analyze operational data to identify trends and develop reports to improve service quality.
• Support automation and digitalization of processes to enhance efficiency and scalability.
• Ensure all transactions and processes comply with security, risk, and regulatory standards.

Requirements

• Bachelor’s degree in any discipline, with availability to start work full-time in 2025.
• 0-2 years of experience in operations, fintech, banking, or digital payments (fresh graduates are welcome to apply).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced fintech environment.
• Proficiency in Microsoft Excel, Google Sheets, and basic data analysis.
• Strong communication and stakeholder management skills.
• Understanding of digital payments, financial services, or fintech industry trends is a plus.
• Experience with SQL or automation tools for operational reporting is a plus.
• Highly adaptable, proactive, and eager to drive process improvements.