Payment Operations Associate - ShopeePay

Shopee; Kampung Malaysia Tambahan; On-site; MYR 39,000 - 73,000; Full time

Job summary

Shopee Malaysia is seeking a Payments Analyst to monitor, process, and reconcile daily payment transactions with accuracy and timeliness in a fast-paced fintech environment.

You will investigate failed and disputed payments, support chargebacks, refunds, settlements, and adjustments, and track issues with cross‑functional teams to drive improvements while upholding internal controls and regulatory requirements.

Qualifications

• 1–3 years of relevant working experience.
• Strong analytical skills with excellent attention to detail.
• Good critical thinking and problem-solving abilities.
• Experience working in a technology-driven environment.
• Familiarity with multiple payment channels and MDR concepts.
• Prior experience in payments, fintech, banking, or finance is an advantage.
• Proactive, fast-paced, meticulous, and resourceful.
• Able to learn quickly and work independently.

Responsibilities

• Monitor, process, and reconcile daily payment transactions accurately and within required timelines
• Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
• Support chargeback, refund, settlement, and adjustment operations
• Track, escalated, and follow up on operational issues, anomalies, and recurring defects
• Maintain SOPs, process documentation, trackers, and operational reports
• Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
• Ensure adherence to internal controls, company policies, and regulatory requirements
• Support continuous improvement initiatives to enhance efficiency, accuracy, and control
• Perform any other ad-hoc tasks assigned by the business

Skills

Analytical skills

Attention to detail

Critical thinking

Problem-solving

Excel

SQL

Power Query

Payments knowledge

FinTech experience

Independent work

Tools

Excel

SQL

Power Query

Job description

• Monitor, process, and reconcile daily payment transactions accurately and within required timelines
• Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
• Support chargeback, refund, settlement, and adjustment operations
• Track, escalated, and follow up on operational issues, anomalies, and recurring defects
• Maintain SOPs, process documentation, trackers, and operational reports
• Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
• Ensure adherence to internal controls, company policies, and regulatory requirements
• Support continuous improvement initiatives to enhance efficiency, accuracy, and control
• Perform any other ad-hoc tasks assigned by the business

Job Description

• Monitor, process, and reconcile daily payment transactions accurately and within required timelines
• Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
• Support chargeback, refund, settlement, and adjustment operations
• Track, escalated, and follow up on operational issues, anomalies, and recurring defects
• Maintain SOPs, process documentation, trackers, and operational reports
• Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
• Ensure adherence to internal controls, company policies, and regulatory requirements
• Support continuous improvement initiatives to enhance efficiency, accuracy, and control
• Perform any other ad-hoc tasks assigned by the business

Requirements

• 1–3 years of relevant working experience
• Strong analytical skills with excellent attention to detail
• Good critical thinking and problem-solving abilities
• Experience working in a technology-driven environment
• Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage
• Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts
• Prior experience in payments, fintech, banking, or finance is an advantage
• Proactive, fast-paced, meticulous, and resourceful
• Able to learn quickly and work independently