Global Payments Operations Lead — Remote & Flexible

dLocal; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Work From Anywhere (3 months travel)

Referral bonus program

Fintech industry exposure

Job summary

dLocal in Kuala Lumpur is seeking a proactive Operations professional to serve as the local execution arm of our Global team. You will triage, own, and resolve daily operational incidents across processors, partners, and internal teams, ensuring merchant experience and continuity across time zones.

Key responsibilities include hands-on merchant support, go-live readiness, and root-cause analysis with clear stakeholder updates.

Qualifications

• 2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
• Familiarity with payment operations and ecosystem including processors, acquirers, APMs, card schemes; strong troubleshooting and root-cause analysis skills.

Responsibilities

• Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
• Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove blockers.
• Provide hands-on merchant support and go-live readiness, including hypercare during launches.
• Act as a key contact for CS/AM for operational enablement and troubleshooting.
• Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.

Skills

Payments operations

Incident management

Stakeholder management

Excel/Sheets

Jira

Time-zone adaptability

Multitasking

Education

Bachelor’s degree in Business/Engineering/Economics or related field

Tools

Excel/Sheets

Jira

Job description

dLocal in Kuala Lumpur is seeking a proactive Operations professional to serve as the local execution arm of our Global team. You will triage, own, and resolve daily operational incidents across processors, partners, and internal teams, ensuring merchant experience and continuity across time zones.

Key responsibilities include hands-on merchant support, go-live readiness, and root-cause analysis with clear stakeholder updates.