Global Payments Ops Specialist - Flexible Hours & WFA

dlocal; Kuala Lumpur; Remoto; MYR 60.000 - 90.000; Tempo integral

Resumo da vaga

dLocal in Malaysia is seeking a payments operations professional to act as the local execution arm of the Global team, resolving daily operational issues and ensuring smooth merchant experiences across time zones.

You will work with processors, acquirers, card networks, and APM providers, manage incidents end-to-end, perform root-cause analysis, and support go-live activities with strong cross-functional coordination.

Qualificações

• 2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
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Responsabilidades

• Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
• Engage directly with processors and partners to manage day-to-day operations, nurture issues, and remove blockers.

Conhecimentos

Operations coordination

Problem solving

Communication

Time-zone coordination

English fluency

Formação

Bachelor's degree in Business, Engineering, Economics, or related field

Ferramentas

Jira

Excel/Sheets

Descrição da vaga

dLocal in Malaysia is seeking a payments operations professional to act as the local execution arm of the Global team, resolving daily operational issues and ensuring smooth merchant experiences across time zones.

You will work with processors, acquirers, card networks, and APM providers, manage incidents end-to-end, perform root-cause analysis, and support go-live activities with strong cross-functional coordination.