Payment Gateway Operations Analyst

Strato Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Strato Solutions Sdn Bhd is seeking a System Analyst for Payment Gateway Operations to ensure uninterrupted payment processing and security. You will coordinate with providers, banks, and vendors, handle incident resolution, and support deployments and test activities.

The ideal candidate has 2-8 years in payment systems or related support, strong analytical and communication skills, and experience with reconciliation and transaction lifecycle.

Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, Finance Technology, or related discipline.
• 2-8 years of experience in application support, payment systems, or payment gateway operations.
• Experience supporting online payment platforms, payment gateways, or financial transaction systems is an advantage.
• Knowledge of payment processing, reconciliation, and transaction lifecycle is preferred.
• Strong analytical, troubleshooting, and communication skills.
• Experience coordinating with vendors and business stakeholders.

Responsibilities

• Monitor daily payment gateway operations to ensure uninterrupted payment processing.
• Investigate and resolve payment-related incidents and transaction failures.
• Coordinate with payment gateway providers, banks, and vendors to resolve operational issues.
• Perform reconciliation and transaction verification when required.
• Monitor payment service availability and system performance.
• Support system enhancements, production deployments, and change requests.
• Perform impact assessment and support testing activities for payment-related enhancements.
• Maintain operational documentation, SOPs, and incident records.
• Perform root cause analysis and recommend service improvements.

Skills

Analytical skills

Troubleshooting

Communication skills

Vendor coordination

Payment system knowledge

Education

Bachelor's degree in IT/CS/IS/FinTech or related discipline

Tools

Payment gateway platforms

Job description

Strato Solutions Sdn Bhd is seeking a System Analyst for Payment Gateway Operations to ensure uninterrupted payment processing and security. You will coordinate with providers, banks, and vendors, handle incident resolution, and support deployments and test activities.

The ideal candidate has 2-8 years in payment systems or related support, strong analytical and communication skills, and experience with reconciliation and transaction lifecycle.