Merchant Operations Specialist: Onboarding & Payments

2C2P; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

2C2P in Kuala Lumpur is seeking a hands-on Merchant Operations Support focused on merchant onboarding, Merchant ID applications, and payment account setup. You will coordinate with acquiring banks, ensure merchant configurations meet requirements, and work with Fraud, Finance, and Accounting teams on transaction investigations.

This role handles Level 1 merchant queries and day-to-day operations. A Bachelor's in Business/Finance/IT and 1–2 years in FinTech or payment gateway ops are preferred.

Qualifications

• Bachelor's Degree in Business, Finance, IT, or a related field.
• 1–2 years in FinTech, e-commerce, or payment gateway operations.
• Familiar with Merchant IDs (MIDs), acquiring bank processes, and online transaction flows.

Responsibilities

• Submit applications for new Merchant ID to acquiring banks and follow up application status
• Setup new bank merchant profiles and Merchant Plug-in for payment gateway
• Setup new merchant accounts accordingly to the business onboarding requirement & parameters
• Provide help for fraud/finance/accounting team about the transactions related investigation
• Other common tasks for the day-to-day operations
• Manage level 1 merchant queries (non-technical)

Skills

Analytical skills

Detail-oriented

Organized

Education

Bachelor's degree in Business/Finance/IT

Tools

Microsoft Excel

Google Sheets

Job description

2C2P in Kuala Lumpur is seeking a hands-on Merchant Operations Support focused on merchant onboarding, Merchant ID applications, and payment account setup. You will coordinate with acquiring banks, ensure merchant configurations meet requirements, and work with Fraud, Finance, and Accounting teams on transaction investigations.

This role handles Level 1 merchant queries and day-to-day operations. A Bachelor's in Business/Finance/IT and 1–2 years in FinTech or payment gateway ops are preferred.