System Analyst – Payment Gateway Operations

Strato Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Strato Solutions Sdn Bhd is seeking a System Analyst for Payment Gateway Operations to ensure uninterrupted payment processing and security. You will coordinate with providers, banks, and vendors, handle incident resolution, and support deployments and test activities.

The ideal candidate has 2-8 years in payment systems or related support, strong analytical and communication skills, and experience with reconciliation and transaction lifecycle.

Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, Finance Technology, or related discipline.
• 2-8 years of experience in application support, payment systems, or payment gateway operations.
• Experience supporting online payment platforms, payment gateways, or financial transaction systems is an advantage.
• Knowledge of payment processing, reconciliation, and transaction lifecycle is preferred.
• Strong analytical, troubleshooting, and communication skills.
• Experience coordinating with vendors and business stakeholders.

Responsibilities

• Monitor daily payment gateway operations to ensure uninterrupted payment processing.
• Investigate and resolve payment-related incidents and transaction failures.
• Coordinate with payment gateway providers, banks, and vendors to resolve operational issues.
• Perform reconciliation and transaction verification when required.
• Monitor payment service availability and system performance.
• Support system enhancements, production deployments, and change requests.
• Perform impact assessment and support testing activities for payment-related enhancements.
• Maintain operational documentation, SOPs, and incident records.
• Perform root cause analysis and recommend service improvements.

Skills

Analytical skills

Troubleshooting

Communication skills

Vendor coordination

Payment system knowledge

Education

Bachelor's degree in IT/CS/IS/FinTech or related discipline

Tools

Payment gateway platforms

Job description

System Analyst - Payment Gateway Operations

We are looking for a System Analyst (Payment Gateway Operations) who will be responsible for supporting payment gateway operations, ensuring payment services remain available, secure, and reliable while coordinating with internal stakeholders and external payment service providers.

Key responsibilities

• Monitor daily payment gateway operations to ensure uninterrupted payment processing.
• Investigate and resolve payment-related incidents and transaction failures.
• Coordinate with payment gateway providers, banks, and vendors to resolve operational issues.
• Perform reconciliation and transaction verification when required.
• Monitor payment service availability and system performance.
• Support system enhancements, production deployments, and change requests.
• Perform impact assessment and support testing activities for payment-related enhancements.
• Maintain operational documentation, SOPs, and incident records.
• Perform root cause analysis and recommend service improvements.

About you

• Bachelor's degree in information technology, Computer Science, Information Systems, Finance Technology, or related discipline.
• 2-8 years of experience in application support, payment systems, or payment gateway operations.
• Experience supporting online payment platforms, payment gateways, or financial transaction systems is an advantage.
• Knowledge of payment processing, reconciliation, and transaction lifecycle is preferred.
• Strong analytical, troubleshooting, and communication skills.
• Experience coordinating with vendors and business stakeholders.

Strato Solutions Sdn Bhd is an MSC status Malaysian technology and business consulting with satellite offices in Jakarta and London.

As Industry 4.0 and Digital Economy enablers, our team consists of professional, highly specialized engineers and IT professionals who use the most advanced technologies to provide meaningful solutions to our clients.

Our business is to connect you to the people, technology and solutions that you need, moving forward. We focus on the verdant field of Oil and Gas, Energy, Utilities, Telecommunications and Public Sector.

Since its inception in 2013, Strato Solutions has successfully delivered works to its client in excess of RM230Mill in contract value. Strato Solutions has recorded strong and comprehensive performance track record with client profiles in both the Government and private sectors in Malaysia including major organizations such as TNB, PETRONAS, EPF, SIRIM, SAPURA OMV, JMG, MINDEF and others.

Our Core Business:

• 1.Business Consulting
• 3.Technical Recruitment & Augmentation
• 4.System Integration (SI) Services
• 5.Learning, Training and Development