Payment Customer Support (Remote)

Private Advertiser; Kuala Lumpur; Remote; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Attendance bonus RM 200/month

Performance bonus

Public holiday double pay

Year-end bonus (subject to arrangement

Job summary

Private Advertiser is seeking a Payment Support Specialist to handle payment inquiries, resolve transaction issues, and coordinate with Operations on urgent cases. The role is remote with rotating shifts and requires Chinese and English communication.

Freshers are welcome. Basic salary starts at RM 3,000+ per month with attendance and performance bonuses, plus holiday pay; year-end bonus subject to arrangements. Training provided.

Qualifications

• Basic written and verbal communication in Chinese and English.
• Good typing speed and ability to respond to merchants promptly.
• Detail-oriented with strong communication and problem-solving skills.
• Willing to work rotating shifts with one rest day per week.
• Stable internet connection and suitable home-office setup.
• Freshers welcome; job guidance provided; experience in customer service, payments, or operations is advantageous.

Responsibilities

• Handle payment order inquiries, follow up on abnormal transactions, and process order crediting requests.
• Respond to merchant inquiries promptly and assist in resolving payment-related issues.
• Coordinate with the Operations Team to resolve transaction issues and urgent cases.
• Follow up on pending transactions and complaints, providing timely status updates.
• Maintain accurate work records and ensure smooth shift handovers.

Skills

Typing skills

Bilingual communication

Attention to detail

Customer service

Problem-solving

Job description

Work Mode: Remote / Work From Home
Work Schedule: 6 Working Days, 1 Rest Day per Week
Experience: Freshgrade Welcome

1. Job Responsibilities

Handle payment order inquiries, follow up on abnormal transactions, and process order crediting requests.

Respond to merchant inquiries promptly and assist in resolving payment-related issues.

Coordinate with the Operations Team to resolve transaction issues and urgent cases.

Follow up on pending transactions and complaints, providing timely status updates.

Maintain accurate work records and ensure smooth shift handovers.

2. Job Requirements

Basic written and verbal communication skills in Chinese and English.

Good typing skills and the ability to respond to merchants promptly.

Detail-oriented, responsible, and equipped with good communication and problem-solving skills.

Willing to work rotating shifts with one rest day per week.

Must have a stable internet connection and a suitable work-from-home environment.

Freshers are welcome, and job guidance will be provided. Candidates with customer service, payment, or operations experience will have an advantage.

3. Working Hours

Morning Shift: 08:00 AM - 05:30 PM

Evening Shift: 05:00 PM - 02:30 AM

Rotating shifts, with one rest day per week.

4. Salary & Benefits

Basic Salary: RM 3,000+ per month, negotiable.

Attendance Bonus: RM 200 per month.

Performance Bonus: Monthly bonus after probation, based on individual performance.

Public Holiday Benefits: Follow the Chinese public holiday schedule, excluding National Day. Double pay applies when working on designated public holidays.

Year-End Bonus: Subject to company arrangements and applicable agreement.

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