CS Payment - Mandarin (KL)

TP; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

TP is seeking a customer service representative in a fast-paced call center environment. You will handle calls, live chats, and emails, supporting Mandarin-speaking customers and working rotating shifts.

Fluency in English and Mandarin, at least 1 year of customer service experience, and strong communication skills are required. Knowledge of cryptocurrency or digital payments is a plus. Rotate with the team and contribute to ongoing process improvements.

Qualifications

• Minimum 1 year of customer service experience, preferably in a call center.
• Fluent in English and Mandarin to support Mandarin-speaking customers.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Motivated team player who can also work independently.
• Ability to adapt to a fast-changing environment.
• Knowledge of cryptocurrency or digital payments is an advantage.
• Willing to work on rotating shifts.

Responsibilities

• Handle incoming calls, live chats, and emails to deliver a positive customer experience.
• Respond to inquiries, resolve issues, and provide accurate information about products or services.
• Analyse customer concerns and provide appropriate solutions or escalate when necessary.
• Build and maintain strong customer relationships to enhance satisfaction and loyalty.
• Record all interactions in the support system for tracking and future reference.
• Provide feedback to supervisors on recurring issues and suggest improvements.
• Work closely with team members to ensure seamless service delivery.
• Participate in team meetings, training, and performance reviews.
• Manage shift duties to ensure smooth call center operations.

Skills

Customer service

Communication

Teamwork

Independent work

Adaptability

Problem solving

Bilingual English/Mandarin

Job description

Key Responsibilities:

• Handle incoming calls, live chats, and emails promptly and professionally to deliver a positive customer experience.
• Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
• Manage shift duties effectively to ensure smooth and consistent call center operations.
• Analyse customer concerns, communicate clearly, and provide appropriate solutions or elevate when necessary.
• Build and maintain strong customer relationships to enhance satisfaction and loyalty.
• Accurately record all customer interactions in the support system for tracking and future reference.
• Provide feedback to supervisors on recurring issues and suggest process improvements.
• Work closely with team members to ensure seamless service delivery.
• Participate in team meetings, training, and performance reviews.

Requirements:

• Minimum 1 years of customer service experience, preferably in a call center environment.
• Fluent in English and Mandarin to effectively support Mandarin-speaking customers.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Motivated team player who can also work independently.
• Ability to adapt to a fast-changing environment.
• Knowledge of cryptocurrency or digital payments is an advantage.
• Willing to work on rotating shifts.

Working hour: Rotational shift (24/7). 5 days Work, 2 days OFF