Customer Service Executive

iHeal Medical Services; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

iHeal Medical Services in Malaysia seeks a front office associate to handle customer needs, keep clear records of discussions, collect feedback, and coordinate medical appointments across internal teams.

You will perform reminder calls, help chase outstanding payments, receive inquiries, maintain tidy work areas, and support budgeting, reporting, and KPI development for the front office.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to maintain accurate records and follow up on actions.

Responsibilities

• Attend to the need of the customer.
• Keep accurate record of discussion or correspondence with customer.
• Gather customer feedback or complaint for Front Office Manager to act upon.
• Communicate and coordinate with internal departments on all medical appointments.
• Perform medical appointment and reminder call to customer.
• Collection of outstanding or due from the customer and member.
• Receive calls / inquiries and relay messages promptly, accurately, professionally and courteously.
• Assist Front Office Manager in preparing, monitoring and controlling monthly departmental budget, costing and expenses.

Skills

Customer service

Communication

Record keeping

Inter-department coordination

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Key Responsibilities:

• 1) Attend to the need of the customer.
• 2) Keep accurate record of discussion or correspondence with customer.
• 3) Gather customer feedback or complaint for the Front Office Manager to act upon.
• 4) Communicate and coordinate with internal departments on all medical appointments.
• 5) Perform medical appointment and reminder call to customer.
• 6) Collection of outstanding or due from the customer and member.
• 7) Receive call / inquiry and direct and / or record and relay message promptly, accurately, professionally and courteously.
• 8) Maintain the highest standard of personal hygiene and are neatly groomed and attired at all
• 9) times while at work. Control and monitor the movement of all marketing materials such as brochures, pamphlets, leaflets, premiums and etc.
• 10) Maintain the cleanliness of the work area.

Administrative Duties:-

• 1) Assist Front Office Manager in preparing, monitoring and controlling monthly departmental budget, costing and expenses. Assist in workflow planning, setting up of policies and procedures for the department.
• 2) Gather, tabulate and analyze feedback, complaints and other survey for products and services improvement.
• 3) Assist Front Office Manager in preparing daily, weekly, monthly and annual report for the Company.
• 4) Assist Front Office Manager in developing, planning, implementing and providing measurable Key Performance Indicator (KPI) for the department.

Important Notes: Candidates who can speak in another language will have an added advantage and may enhance shortlisting opportunities.