FRONT OFFICE OFFICER

Aurelius Healthcare; Kuantan; On-site; MYR 28,000 - 44,000; Full time

Job summary

Aurelius Healthcare Malaysia is seeking a counter services staff to support hospital operations. You will handle registration, admission and discharge, and ensure accurate billing and patient data entry.

The role requires good communication, computer literacy, and at least SPM, with 2 years in related field and ability to work shifts. Based in Kuantan, Malaysia, on-site with MS Office skills.

Qualifications

• Minimum SPM with pass in English, Maths & Malay.
• Minimum 2 years working experience in related field.
• Able to work shifts.
• Knowledgeable in communication skills.
• Computer literate with Office application skills such as Microsoft Excel.

Responsibilities

• Performing good customer service to contribute to a warm welcoming ambience of the counter service in line with the Hospital Mission and Vision.
• Timely and efficient counter services including registration, admission and discharge process according to the department Policies & Procedures.
• Ensure efficient and accurate billing at all times. To make sure all medical and pharmacy charges for patients are being charged correctly by respective department.
• Ensure accurate patient information is entered / updated in hospital system at all times.
• Any other related duties & responsibilities that may be directed by Management.

Skills

Communication

Customer service

Attention to detail

Education

SPM

Tools

Microsoft Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Performing good customer service to contribute to a warm welcoming ambience of the counter service in line with the Hospital Mission and Vision. Provide proper and clear explanation to all customer at all times.

Timely and efficient counter services including registration, admission and discharge process according to the department Policies & Procedures.

Ensure efficient and accurate billing at all times. To make sure all medical and pharmacy charges for patients are being charged correctly by respective department.

Ensure accurate patient information is entered / updated in hospital system at all times.

Any other related duties & responsibilities that may be directed by Management.

Requirements :

Minimum SPM with pass in English, Maths & Malay.

Minimum 2 years working experience in related field.

Able to work shifts

Knowledgeable in communication skills.

Computer literate with Office application skills such as Microsoft excel.