Customer Care & Public Relation Officer

Tunku Abdul Rahman University; Kampar; On-site; MYR 50,000 - 84,000; Full time

Job summary

Tunku Abdul Rahman University – Kampar, Perak is seeking a Public Relations and Communications professional to manage PR activities and maintain a positive image for the hospital. You will liaise with patients, families, media, and external stakeholders, while supporting events and community engagements.

The role involves supervising front desk staff, handling feedback and complaints, and coordinating with medical teams to resolve issues. Fluency in BM, English, and Mandarin is required.

Qualifications

• Bachelor’s Degree in Public Relations, Communications, Hospital Management, or related fields.
• 1-2 years of experience in PR, communications, or patient relations, preferably in a hospital.
• Strong communication, interpersonal, and problem-solving skills.
• Able to handle sensitive situations calmly and professionally.
• Excellent command of written and spoken Bahasa Malaysia, English, and Mandarin.

Responsibilities

• Manage public relations and communication activities to maintain a positive hospital image.
• Liaise with patients, families, media, corporate clients, and external stakeholders.
• Support hospital events, campaigns, and community or corporate engagements.
• Oversee customer care and patient relations operations, including feedback and complaints.
• Handle sensitive cases and service recovery professionally.
• Coordinate with medical, nursing, and support departments to resolve service-related issues.
• Prepare official communications, responses, and management reports.
• Supervise and guide customer care/front desk staff to ensure service standards.

Skills

Strong communication

Interpersonal skills

Problem-solving

Calm under pressure

Education

Bachelor’s Degree in Public Relations, Communications, Hospital Management, or related fields

Job description

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Tunku Abdul Rahman University – Kampar, Perak

Manage public relations and communication activities to maintain a positive hospital image.

Liaise with patients, families, media, corporate clients, and external stakeholders.

Support hospital events, campaigns, and community or corporate engagements.

Oversee customer care and patient relations operations, including feedback and complaints.

Handle sensitive cases and service recovery professionally.

Coordinate with medical, nursing, and support departments to resolve service-related issues.

Prepare official communications, responses, and management reports.

Supervise and guide customer care/front desk staff to ensure service standards.

Requirement

Bachelor’s Degree in Public Relations, Communications, Hospital Management, or related fields.

1-2 years of experience in PR, communications, or patient relations, preferably in a hospital.

Strong communication, interpersonal, and problem-solving skills.

Able to handle sensitive situations calmly and professionally.

Excellent command of written and spoken Bahasa Malaysia, English, and Mandarin to effectively communicate with our diverse client base and stakeholders.

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