Patient Experience Front Desk Specialist

Medispa Pty Ltd; Selangor; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Medispa Pty Ltd, a clinical facility in Selangor, seeks a friendly receptionist to welcome patients and manage the front desk. You will schedule and confirm appointments, answer inquiries, register new patients, and handle payments with receipts.

The role involves maintaining records, administrative support, and ensuring a clean, organized reception area for a positive patient experience. You will work closely with medical staff, protect patient confidentiality, and provide exceptional customer

Qualifications

• Greet and assist patients in a friendly, professional manner.
• Schedule, reschedule and confirm appointments via multiple channels.
• Provide accurate information on services, procedures, and pricing.
• Register patients and update records in the clinic system.
• Process payments, issue receipts and manage transactions.
• Keep reception area clean, organized and welcoming.
• Handle mail and deliveries to relevant staff.
• Assist with filing, photocopying and data entry as needed.
• Maintain patient confidentiality according to policy and law.
• Demonstrate excellent customer service for a positive experience.

Responsibilities

• Greet and welcome patients warmly upon arrival, creating a positive first impression.
• Manage patient appointments, scheduling, rescheduling and confirmations in the clinic system.
• Handle calls and inquiries professionally, directing them to the correct staff.
• Maintain accurate, confidential patient records and demographics.
• Process registrations and verify insurance details where applicable.
• Handle billing and payments, issuing receipts and managing petty cash.
• Provide information about services, treatments and promotions to patients.
• Maintain a clean, organized reception area and coordinate with teams.
• Assist with general admin tasks such as filing and photocopying as needed.
• Protect patient data in line with clinic policies and regulations.

Skills

Customer service

Communication

Organization

Phone etiquette

Tools

Clinic management system

Billing software

Job description

Medispa Pty Ltd, a clinical facility in Selangor, seeks a friendly receptionist to welcome patients and manage the front desk. You will schedule and confirm appointments, answer inquiries, register new patients, and handle payments with receipts.

The role involves maintaining records, administrative support, and ensuring a clean, organized reception area for a positive patient experience. You will work closely with medical staff, protect patient confidentiality, and provide exceptional customer