Clinic Front Desk & Patient Experience Specialist

KPJ Selangor Specialist Hospital; Ipoh; On-site; MYR 29,000 - 45,000; Full time

Job summary

KPJ Selangor Specialist Hospital in Ipoh is seeking a clinic receptionist to manage patient appointments, registrations and basic front desk duties. You will coordinate with doctors and admissions, maintain accurate records, and ensure patients understand their rights and available services.

The role involves organizing records, handling promotions and packages, and supporting smooth daily operations by ensuring supplies and stock are managed.

Responsibilities

• Fixed appointment for patient (via walk-in, by appointment system or any related platform).
• Register patient upon receiving or prescription or appointment letter.
• Assisting doctor in the clinic, if needed.
• Organize patient record in the clinic.
• Book appointment patient for operation and send to admission counter for admission.
• Ensure patient’s record to be ready before is due for appointment.
• Ensure guarantee letter submission to the Business Office services is done daily after the registration of patient.
• Ensure all items ordered are keyed in correctly.
• Ensure that all clinic supplies and stock levels are adequately maintained to support smooth and uninterrupted daily operations.
• Fully understand of clinic receptionist job scope.
• To promote, support and ensure patient understanding of Patient and Family Rights.
• Promoting promotions, packages, applications and services available to all patients.

Job description

KPJ Selangor Specialist Hospital in Ipoh is seeking a clinic receptionist to manage patient appointments, registrations and basic front desk duties. You will coordinate with doctors and admissions, maintain accurate records, and ensure patients understand their rights and available services.

The role involves organizing records, handling promotions and packages, and supporting smooth daily operations by ensuring supplies and stock are managed.