Patient Experience Concierge

Kuching Specialist Hospital; Kuching; On-site; MYR 22,000 - 32,000; Full time

Job summary

Kuching Specialist Hospital is looking for a Customer Care & Experience Concierge in Kuching, Malaysia. This role involves assisting patients and clients at the Main Entrance, providing information on hospital services, and ensuring a smooth patient experience.

The ideal candidate will have strong communication skills and a background in hospitality. Responsibilities include greeting visitors and providing personalized assistance through their healthcare journey.

Qualifications

• Minimum 2 years working experience in hospitality environment is an added advantage.
• Attention to detail and the ability to represent the hospital positively.
• Ability to convey complex information in a clear, empathetic manner.

Responsibilities

• Attend to customers at Main Entrance of the lobby.
• Greet and direct customers to their respective destination.
• Provide information on Doctor’s names and their specialties.
• Responsible for attending to VIPs and their unexpected arrivals.

Skills

Strong communication skills

Organizational skills

Ability to handle difficult situations

Knowledge of healthcare terminology

Education

SPM or equivalent

Job description

Kuching Specialist Hospital is looking for a Customer Care & Experience Concierge in Kuching, Malaysia. This role involves assisting patients and clients at the Main Entrance, providing information on hospital services, and ensuring a smooth patient experience.

The ideal candidate will have strong communication skills and a background in hospitality. Responsibilities include greeting visitors and providing personalized assistance through their healthcare journey.