ENVOY, CONCIERGE

Kuching Specialist Hospital; Kuching; On-site; MYR 22,000 - 32,000; Full time

Job summary

Kuching Specialist Hospital is looking for a Customer Care & Experience Concierge in Kuching, Malaysia. This role involves assisting patients and clients at the Main Entrance, providing information on hospital services, and ensuring a smooth patient experience.

The ideal candidate will have strong communication skills and a background in hospitality. Responsibilities include greeting visitors and providing personalized assistance through their healthcare journey.

Qualifications

• Minimum 2 years working experience in hospitality environment is an added advantage.
• Attention to detail and the ability to represent the hospital positively.
• Ability to convey complex information in a clear, empathetic manner.

Responsibilities

• Attend to customers at Main Entrance of the lobby.
• Greet and direct customers to their respective destination.
• Provide information on Doctor’s names and their specialties.
• Responsible for attending to VIPs and their unexpected arrivals.

Skills

Strong communication skills

Organizational skills

Ability to handle difficult situations

Knowledge of healthcare terminology

Education

SPM or equivalent

Job description

General Description

Customer Care & Experience Concierge assists in the day-to-day activities at the Main Entrance of the lobby and other designated area at discretion of the Management. Arrange assistance such as wheelchairs, as a porter for patients as and when needed. Supports patient engagement by providing courteous guidance, personalized assistance, and ensuring a compassionate, smooth experience throughout the patient’s healthcare journey.

Responsibilities

• Responsible in attending to customers at Main Entrance of the lobby.
• Must have pleasant and positive approach. Courteous, caring, friendly and reliable.
• Greet and direct customers to their respective destination.
• To be point of contact for KcSH’s corporate clients, to their respective destination.
• To be centre point for Indonesia Customers.
• Attend to foreigners (non-Malaysians) who need treatment at KcSH and seeking information and assistance on accommodation and transportation arrangements, and accompanying to the airport, if required.
• Responsible in attending to VIPs and alert the management on any unexpected arrival of VIPs to our premises.
• Knowledgeable and well versed in KcSH surrounding and its activities.
• Provide information on Doctor’s names and their specialties, locations of consultant suites, all departments, personnel/staff in KcSH.
• Perform other duties delegated by HOS or Management.
• To establish close and harmonious working relationship within and with other Department.
• Familiar with the patient and family rights policy.

Qualifications

• Education: SPM or equivalent.
• Knowledge and Experiences: Minimum 2 years working experience in hospitality environment is an added advantage.
• Strong communication skills are essential for interacting with patients, visitors, and staff.
• Organizational skills, attention to detail, and the ability to represent the hospital positively in public settings are important.
• Special skills required: The role requires unique skill such as the ability to handle difficult situation and quick decision making.
• Knowledge of healthcare terminology and the ability to convey complex information in a clear, empathetic manner is necessary.