Patient Experience & Care Concierge

KPJ Perlis Specialist Hospital; Malaysia; On-site; MYR 28,000 - 45,000; Full time

Job summary

KPJ Perlis Specialist Hospital is seeking staff to support patient experience and service delivery. Responsibilities include handling feedback, guiding patients, managing the KPJ Care Card, and coordinating online appointments to ensure smooth outpatient and inpatient journeys.

The role emphasizes adherence to hospital policies, patient safety goals, and standard practice guidelines to maintain high-quality care across Malaysia’s regional footprint.

Qualifications

• Diploma in Business Administration or equivalent.
• Basic knowledge in Microsoft Office or its equivalent.

Responsibilities

• Handle customer complaints and feedback and collect feedback forms from suggestion boxes.
• Collect outpatient and inpatient feedback for dissemination to AM/UM/HOS.
• Chaperon patients to destinations.
• Prepare and manage the KPJ Care Card.
• Handle online appointments.
• Participate in new services introduced by KPJ.
• Ensure compliance with MSQH Hospital Accreditation policies and records.
• Address patient and family rights at all times.
• Adhere to patient safety goals and World Alliance for Patient Safety recommendations.
• Adhere to Standard People Practice (SPP).

Skills

Microsoft Office

Education

Diploma in Business Administration

Job description

KPJ Perlis Specialist Hospital is seeking staff to support patient experience and service delivery. Responsibilities include handling feedback, guiding patients, managing the KPJ Care Card, and coordinating online appointments to ensure smooth outpatient and inpatient journeys.

The role emphasizes adherence to hospital policies, patient safety goals, and standard practice guidelines to maintain high-quality care across Malaysia’s regional footprint.