Patient Experience Executive — Front Desk & Care Liaison

KPJ Healthcare Berhad; Johor; On-site; MYR 50,000 - 75,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia is seeking a CCX Executive to serve as the primary contact for patients, visitors, and hospital staff, delivering a positive patient journey and high-quality service. The role involves handling inquiries, guiding patients, and supporting appointments and registration processes.

The position emphasizes empathy, professionalism, and effective communication to resolve issues and improve the overall patient experience across channels including phone, email, and

Qualifications

• Diploma or Bachelor's degree in Customer Service, Hospitality, Communications, or a related field.
• Minimum of 5–7 years in public relations, preferably in a healthcare or hospital setting.
• Strong communication and interpersonal skills with empathy and professionalism.
• Ability to handle diverse customer interactions and resolve issues effectively.

Responsibilities

• Greet and assist patients, visitors, and caregivers in a courteous and professional manner.
• Provide accurate information regarding hospital services, doctor availability, and appointment procedures.
• Guide patients to correct departments and facilities; assist VIP and special-needs patients.
• Assist with scheduling, registration, and coordinating patient flow across departments.
• Address and resolve patient concerns and complaints efficiently; escalate when needed.
• Maintain patient service records and support health talks and events.

Skills

Communication

Customer service

Empathy

Multitasking

Time management

Leadership

Education

Diploma or Bachelor's degree in Customer Service, Hospitality, Communications, or a related field

Job description

KPJ Healthcare Berhad in Malaysia is seeking a CCX Executive to serve as the primary contact for patients, visitors, and hospital staff, delivering a positive patient journey and high-quality service. The role involves handling inquiries, guiding patients, and supporting appointments and registration processes.

The position emphasizes empathy, professionalism, and effective communication to resolve issues and improve the overall patient experience across channels including phone, email, and