Patient Experience & Care Liaison

Bandar Dato’ Onn Specialist Hospital; Malaysia; On-site; MYR 29,000 - 42,000; Full time

Job summary

KPJ Healthcare Berhad invites applications for a Customer Care & Experience role. You will greet patients, assist with inquiries, and coordinate with clinical and non-clinical staff to ensure smooth service delivery. The position emphasizes confidentiality and patient safety, aligning with international standards and local regulations.

You will follow OSH, PDPA, and ISO guidelines while delivering high-quality care and responsive service to our regional patients across multiple sites.

Qualifications

• SPM with relevant experience in nursing or public relations.
• Good written and spoken English.
• IT literacy and familiarity with Windows operating systems.

Responsibilities

• Greet and offer assistance to patients/customers.
• Maintain confidentiality of patients’ personal and medical information.
• Coordinate with consultants and staff to ensure smooth communication.
• Report equipment malfunctions to Head of Service promptly.
• Provide accurate information and efficient service in inquiries.
• Deliver prompt personalised service to all inquiries and feedback.

Skills

Customer service

Communication skills

Interpersonal skills

Public relations

Education

SPM

Tools

Microsoft Windows

Job description

KPJ Healthcare Berhad invites applications for a Customer Care & Experience role. You will greet patients, assist with inquiries, and coordinate with clinical and non-clinical staff to ensure smooth service delivery. The position emphasizes confidentiality and patient safety, aligning with international standards and local regulations.

You will follow OSH, PDPA, and ISO guidelines while delivering high-quality care and responsive service to our regional patients across multiple sites.